Warranty & Reliability Analyst – Automotive Electrical Systems

About the role

This role focuses on improving product quality and acting as the voice of the customer across various automotive electrical components such as alternators, starters, wiper motors, and related products.

Responsibilities

• Own Quality Response System (QRS) evaluations: triage cases, conduct inspections, and document findings.
• Perform reliability testing and in-depth failure mode analysis on rotating electrical products.
• Evaluate warranty claims and provide evidence-driven recommendations.
• Validate supplier samples against Original Equipment Manufacturer (OE) and Warranty Analysis Institute (WAI) specifications to ensure compliance.
• Calibrate and repair testing equipment to maintain measurement integrity.
• Deliver technical phone support; assist customers with cross-references and product lookups.
• Diagnose issues at the component level for customer evaluations, labor claims, or specific QRS requests.
• Collaborate with Sales, Customer Service, Product Management, and the Director of Quality to resolve product-quality concerns.
• Monitor issue resolution through to completion and contribute to improvement projects.
• Support internal teams with interdepartmental technical expertise; perform additional non-Quality tasks as assigned.
• Uphold Quality Department policies while maintaining high productivity, efficiency, and quality standards.
• Travel as needed for training or quality-support activities.

Requirements

• Education: College diploma with 2+ years of related industry experience, or high school diploma with 5+ years related experience.
• Experience: 2–5 years in the automotive sector.
• Technical depth: Solid command of DC vehicle electrical systems; hands-on experience with alternators and starters, including testing and diagnosing failure modes; working knowledge of automotive electronics; mechanically inclined; comfortable with hand tools and various measuring/testing instruments.
• Software: Windows proficiency; strong Excel, PowerPoint, and Outlook skills.

Qualifications

• ASE certification is a plus.

Skills

• Mechanical testing;
• Familiarity with ASE Automobile and Light Truck Certification tests.

Benefits

Connect field feedback to product improvements, safeguarding customer confidence and driving continuous quality gains across WAI’s automotive electrical portfolio.