Warranty Associate - Automotive Industry

Responsibilities

• Booking warranty repair orders and submitting manufacturer claims
• Maintaining receivable schedules and submitting/following up on service contract claims
• Collaborating closely with technicians, service writers, and supervisors
• Coeordinating with vendors and manufacturers for parts shipments and receipts
• Communicating with Service Advisors to define warranty claim scope
• Processing and documenting all warranty paperwork accurately
• Arranging parts returns and shipments to factories or distributors
• Reconciling all warranty receivables and working with accounting for payments
• Staying current on factory recalls, updates, bulletins, and procedures
• Maintaining strong relationships with manufacturer warranty reps and aftermarket partners
• Reviewing all warranty repair orders for accuracy and compliance
• Entering correct labor operation codes, failure codes, and all required data
• Ensuring customer deductibles are properly documented and collected
• Reviewing rejected claims and preparing prompt resubmissions
• Tracking all submitted, returned, rejected, and paid claims
• Maintaining physical parts inventory for returns, inspection, and scrap
• Providing weekly claim status reports to the Service Manager
• Reporting any concerns impacting safety, integrity, or dealership operations

Qualifications

• Previous warranty or dealership experience preferred
• High attention to detail
• Strong teamwork and communication skills
• Proficiency in Microsoft Office preferred
• General accounting knowledge preferred
• Availability: Monday through Friday and some Saturdays
• Valid driver’s license with a clean driving record