Warranty Quality Improvement Supervisor (GR 31)

Job Summary

Kenworth Warranty is seeking a proactive and results-driven Warranty Quality & Improvement Supervisor to lead initiatives that enhance warranty processes, ensure compliance with quality standards, and drive continuous improvement within the warranty department.

Job Functions / Responsibilities

• Identify, recommend, and implement process improvement and waste reduction strategies within the warranty department, utilizing Business Intelligence tools and Six Sigma methodologies.
• Ensure department compliance with ISO 9001 quality standards and lead audit and/or recertification activities.
• Lead warranty audit activities, ensuring dealership adherence to Kenworth policies and procedures.
• Manage accessibility, consolidation, and revision control of warranty policies to uphold quality assurance.
• Oversee communication of policy changes for Kenworth dealerships.
• Leverage Artificial Intelligence as a tool to assist Warranty Claims Analysts.
• Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The World’s Best warranty experience.
• Strengthen warranty cost control measures to detect and prevent fraud and abuse.
• Provide world’s best support to our Dealers and Fleet Customers on a regular basis.
• Drive and champion quality improvement initiatives across the department.
• Interface with ITD, Peterbilt, PACCAR Parts, and Corporate Purchasing to support department goals.
• Travel as needed to Dealer/Fleet/Production locations as needed (≤10% travel required).

Skills/Competencies

• Continuous improvement mindset with a proven record of success implementing solutions to complex issues.
• Ability to maintain positive, productive relationships despite conflicting agendas.
• Proficiency with Microsoft Office, specifically strong Excel skills.
• Excellent problem-solving skills with a focus on both quality and efficiency.
• Strong interpersonal skills and the ability to exercise independent judgement are required.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Manufacturing or related field required.
• Master’s Degree preferred.
• 7+ years of related experience required.
• Experience in automotive or heavy-duty vehicle OEM warranty strongly preferred.
• Six Sigma green belt certification preferred.

Why Work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities.
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks.

Benefits

• 401k with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short-and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services include wellness plans, estate planning, financial counseling and more.

Additional Job Board Information

• PACCAR values talent and promotes growth and development.
• We carefully consider numerous compensation factors including your education, training, or experience.
• The salary range for the Warranty Quality Improvement Supervisor is $100,100 - $156,600 annually.
• This position is also eligible for a holiday gift.
• This role is eligible for the full range of benefit options listed above.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.