Warranty Processor - Pacific, WA

About the role

Gordon Truck Centers, Inc. (GTC) is now accepting applications for a Warranty Processor at dealership locations in Washington including Pacific, WA, Ridgefield, WA and Spokane, WA. Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 18 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii.

Responsibilities

• Prepares vehicle warranty claims for entry into respective OEM systems, inclusive of ensuring all supporting documentation is collected
• Processes warranty claims within the organization’s and the manufacturers’ policies, procedures & guidelines
• Proactively coach service departments on warranty compliance guidelines and expectations
• Communicate directly and effectively with shop management to achieve the highest recovery rates
• Check and train other team members to verify chassis and components for Warranty
• Be proficient with the warranty workflow processes within company software system, Procede
• Communicate with management regarding status of warranty jobs, pending claims, requests from OEM’s for further information
• Reconciles claims submitted. Identifying and processing rejects that are out of established warranty guidelines and document quality improvements
• Support the Accounting department in accurately coding and reconciling OEM warranty payments
• Other duties assigned as business needs require

Requirements

• High School diploma or equivalent preferred
• One year or related equivalent of repair shop experience preferred, previous warranty processing experience strongly preferred
• Must have a familiarization of all phases of mechanical work performed at the dealership Service Department

Skills

• Must be professional and safety minded at all times
• Strong computer and telephone skills
• Excellent communication (both verbal and written) and listening skills
• Good customer service skills
• Ability to prioritize and multi-task
• Able to work with minimal supervision and direction
• Able to work independently as well as part of a team

Job Conditions

Requires sitting, standing, keyboard and tablet usage, walking, talking, and fine motor skills. Occasional lifting up to 50 pounds. Climbing into and around heavy-duty vehicles. Extensive use of telephone and computer programs. Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.

Hours: Monday through Friday, 8:00AM to 5:00PM. However, hours may vary depending on business needs.

Pay

Compensation: $23.00 to $27.00 plus incentive (est. $1,500-$3,500 per month), based upon experience.

Benefits

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees. For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays.