Warranty Claims Processor
Kenan Advantage Group · North Canton, OH · 1 mo ago
On-siteOTHRFull-time
About the role
This position is responsible for accurately creating, filing & managing the Warranty Claims process.
Responsibilities
- Generate & Submit Warranty claims daily
- Manage ongoing/pending Warranty claims
- Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
- Maintain a good working relationship with OEs, Suppliers & Shop Terminals
- Generate Weekly/Monthly Warranty Recovery Reports
- Assist with special projects
- Continuously improve Warranty claims processing procedure
- Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
- Escalate pending and/or ongoing concerns to Warranty Administrator
- Active cooperation with other essential department members and outside vendors
Qualifications
- High School diploma or equivalent
- Minimum of 2 years of general Warranty experience
Skills
- Excellent Communication skills to strengthen relationships with OEs & Suppliers
- Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision
- Outstanding customer service and follow-up skills
- Types an average of 40 wpm
- Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel
- Prior experience with VMRS codes is preferred
- Must be dedicated and driven individual