Warranty Engineer
Company Overview
NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components, and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering, and predictive & preventative maintenance and reliability services. NSK’s high‑precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, and automotive components are installed in vehicles of almost every well‑known automaker.
Role Overview
The Warranty Engineer/Reliability Engineer leads warranty analysis, failure investigation, and reliability improvement initiatives to support product performance and customer satisfaction. This office‑ and laboratory‑based role relies on data‑driven methodologies to identify root causes of field failures, develop corrective actions, and drive continuous improvement across products and processes. The position requires strong technical expertise, advanced data analysis capabilities, and excellent communication skills to translate complex data into actionable insights and sustainable solutions. Occasional travel may be required for manufacturing site visits, customer visits, or field investigations.
Responsibilities
- Prepare technical reports and present findings to internal leadership and customers primarily for warranty field quality returns.
- Combine observations from vehicle and claim information, program history, warranty performance, and laboratory analysis for root‑cause investigations and draw conclusions on part condition, failure modes, and/or test success.
- Provide technical assistance and feedback to other engineers/technicians concerning observations, measurement methods, and measurement techniques.
- Use quality tools such as FTA, PDCA, and process documentation; review analysis sheets for accuracy, consistency, and logic.
- Propose, communicate, and implement actions based on warranty results and conclusions to reduce claims and warranty share rates.
- Support and occasionally lead root‑cause analysis activities for warranty returns, field failures, and customer‑reported concerns within a fast‑paced dynamic team.
- Develop and maintain technical relationships with customers, identifying improvement opportunities.
- Collaborate with cross‑functional teams including applications, design, manufacturing, quality, purchasing, supplier development, sales, and finance.
- Analyze warranty data trends to identify systemic issues and drive corrective actions.
- Develop evidence‑based conclusions aligned with failure modes, test data, and field conditions.
- Acquire, validate, and manage warranty data from multiple sources, especially regarding Customer Specific Requirements and Customer Warranty and Quality Portals.
- Develop and maintain databases, queries, and reporting tools for analysis.
- Apply statistical analysis techniques to evaluate product performance.
- Drive continuous improvement initiatives and monitor warranty trends for escalation.
Qualifications
- Bachelor’s degree in engineering or a related field.
- Minimum 5 years of relevant experience in warranty, reliability, or product engineering.
- Experience in root‑cause analysis and failure investigation.
- Strong data analysis and statistical skills.
- Experience with databases such as SQL or Access.
- Familiarity with CQI‑14 Automotive Warranty Management, its limitations, and opportunities.
- Excellent technical writing and communication skills.
- Experience in automotive or high‑volume manufacturing environments.
- Experience working with OEM customers.
- Familiarity with warranty systems and field return processes.
- Advanced statistical analysis tool experience.
Benefits
- Full medical, dental, and vision insurance offered
- Matching 401(k) plan
- Generous vacation and holidays
- Life insurance
- Growth opportunities