Warranty Customer Service Account Coordinator
True Manufacturing · O'Fallon, MO · 3 wk ago
On-siteCustomer ServiceFull-time
Responsibilities
- Answer incoming phone calls (average 300 incoming calls weekly).
- Respond to emails from service agents, end users, dealers and sales force regarding parts and labor warranty.
- Verify cabinet warranty and quote warranty across all True Manufacturing companies.
- Recommend service companies.
- Track warranty parts shipments.
- Quote parts inventory and lead time.
- Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software.
Qualifications
- A High School diploma or general education degree (GED) required.
- Six or more months of related customer service experience or True Manufacturing knowledge required.
- Possess strong verbal and written communication skills.
- Must be well organized and self-motivated.
- Must have the ability to work in a fast-paced environment and handle high call volume.
- Knowledge of JDE, Epicor, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus.
- Proficient in Microsoft Office applications.
- Able to work in a team oriented environment with a positive, professional attitude.
Hours
The hours for this position are Monday through Thursday, 8:30am – 5:00pm; Fridays 9:30am – 6:00pm OR Monday – Friday 9:30am – 6pm