Service Customer Care Rep

About the role

Process incoming calls from both Crown customers and Service Technicians, dispatch technicians, enter technician payroll hours, process parts and service billing, create daily work orders, maintain records and files, and assist other departments as needed.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math, and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience, and knowledge
• Ability to multitask

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Benefits

• Competitive wages with an anticipated starting pay range of $23.00 to $25.00 per hour
• Health, Dental, Vision, and Prescription Drug Plan with company contribution
• Health Savings Accounts and Flexible Spending Accounts
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of eligible pay (100% vested)
• Company-paid Life and Disability Benefits
• Optional supplemental term life insurance
• Paid Parental Leave
• 9 Paid Holidays
• Paid Vacation accrued based on length of service and position
• Paid Sick Leave
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year