Warranty Claim Assistant

Responsibilities

• Perform routine clerical duties related to school bus vehicles in support of the service location.
• Process warranty items and schedule service appointments.
• Answer phones, direct calls, and prepare messages.
• Enter data, file documents, and complete simple forms.
• Operate standard office machines while providing customer service.
• Schedule service orders and submit warranty claims for service orders and customers.
• Process payments and billing, and provide status updates.
• Communicate with the service manager, technicians, and sales personnel regarding units.
• Locate parts, add them to service orders, and coordinate with parts departments.
• Communicate warranty information to appropriate offices, including locations in Virginia and West Virginia.

Requirements

• High school diploma or equivalent.
• Prior warranty experience preferred.

Skills and Abilities

• Knowledge of warranty processes and service orders (a plus).
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Exceptional organizational skills and attention to detail.

Physical Demands

• Extended periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds occasionally.