Claim Assistant

Job Summary

We are seeking a Claim Assistant to support our claims team in a fast-paced, high-volume office environment. In this role, you will provide essential clerical and organizational support to Claims Adjusters as they review and manage claims.

Responsibilities

• Activate new claims and ensure files are set up accurately in the claim system.
• Schedule appointments and coordinate with medical providers.
• Process, code, and route incoming medical bills.
• Scan, attach, and organize electronic documents within claim files.
• Aid adjusters with diary management and document queues.
• Provide general clerical support to maintain workflow efficiency for a high-volume team.

Qualifications

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Effective time management skills.
• Comfortable handling high-volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• (Helpful, not required): Bilingual in English and Spanish.

Why You’ll Love Working Here

• 4 weeks (paid time off that accrues throughout the year in accordance with company policy)
• + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

How We Measure Success

• Quality file support – precise claim setup, clean documentation, and reliable coordination
• Workflow dependability – timely processing of tasks, diary items, and document queues
• Accuracy & attention to detail – correct coding, proper routing, and consistent data integrity
• Team collaboration – proactive communication and effective support for a busy claims team
• Cultural alignment – understanding that every task supports real people and real outcomes