Claim Assistant

About the role

Claim Assistant located in Irvine, CA. Build Your Career With Purpose at CCMSI. At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

We are seeking an Claim Assistant to support our claims team in a fast‑paced, high‑volume office environment. In this role, you will provide essential clerical and organizational support to Claims Adjusters as they review and manage claims. This position plays a key part in keeping claim files accurate, organized, and moving efficiently through the review process. The ideal candidate is detail‑oriented, dependable, and comfortable handling a steady workflow of administrative tasks such as document processing, data entry, file maintenance, and communication support. This is an excellent opportunity for someone interested in the insurance or claims field who thrives in a fast‑paced, collaborative, and team‑focused environment.

Responsibilities

• Provide administrative and clerical support to a team of claims adjusters in a high-volume workers' compensation environment.
• Manage and prioritize multiple assignments, ensuring deadlines are met and time-sensitive tasks are completed accurately.
• Prepare, process, distribute, and maintain claim-related correspondence, forms, reports, and legal documentation.
• Coordinate appointments, independent medical examinations (IMEs), medical record requests, and other claim-related activities.
• Maintain electronic claim files by scanning, indexing, attaching, and organizing documents within the claim management system.
• Assist with diary management, document queues, and workflow tracking to support timely claim handling.
• Communicate professionally and effectively with claimants, medical providers, attorneys, vendors, and internal team members by phone, email, and written correspondence.
• Support regulatory and claim compliance requirements through the timely processing of documentation, records, notices, and other required materials.
• Monitor incoming mail, emails, medical records, and other claim-related documents, ensuring they are routed and processed appropriately.
• Research, gather, and compile information for adjusters and supervisors as requested.
• Provide status updates and administrative support to facilitate efficient claim management and team productivity.
• Maintain confidentiality of sensitive claim, medical, and personal information.
• Perform special projects and additional duties as assigned by adjusters, supervisors, or management.

Qualifications

Required

• Strong organizational skills and the ability to manage tasks in a fast‑paced office environment.
• Knowledge of medical terminology preferred.
• Comfort handling high‑volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.