Warranty Assistant

Major Duties And Responsibilities

• Processes and tracks all warranty RMA’s for customers.
• Verifies criteria required by factory or distributor to process warranties.
• Processes warranty claims in a timely manner for all three locations.
• Submits claims quickly and efficiently.
• Processes all warranty paperwork to ensure proper documentation.
• Maintains communication with customers about warranties.
• Processes and tracks all warranty returns to the vendor with proper information.
• Maintains regular communication with the vendor.
• Maintains warranty spreadsheet for tracking warranties through the entire process.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts warranty credits on the computer.
• Resubmit all rejected claims promptly or receive authorization to write them off.
• Follows up on payment of outstanding claims.
• Affords assistance with telephone duties as needed.
• Performs office/clerical duties daily once the warranty is current.
• Performs other tasks as required by Upper Management.

Qualifications And Job Requirements

• 2+ years of experience in working with warranties.
• Prior experience in the automotive industry is a plus.
• High School Diploma or GED Equivalent.
• Ability to speak and listen effectively.
• Customer Service experience.
• Numeric abilities and problem-solving skills.
• Excellent interpersonal and team management skills.
• Excellent organization and project management skills.
• Strong attention to detail and quality output.
• Analytical Thinker.
• Excellent written and verbal communication skills.
• Proficient with computers.

Physical Demands

• The noise level in the work environment may become loud.
• Required to frequently communicate with customers.
• May be required to constantly position self to bend, stoop, crouch, reach.
• Required to consistently operate a computer and other office equipment.
• Is occasionally exposed to airborne particles.

Commitments

• Treat all employees and customers fairly, courteously and with dignity.
• Maintains positive relationships with customers, and other employees.
• Arrive early, be flexible, and available.
• Focus on Quality & Service.
• Be neat and clean.
• Demonstrate an interest in growing the business.