Customer Service Assistant

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better by engaging and supporting our clients, partnering with them to be the most knowledgeable staffing partner, and cultivating our employees’ talents to match customer needs. We place a high value on customer service, accountability, and getting the job done.

About the role

This full-time Customer Service Assistant position is located in Newport News and pays $16.50 per hour. The role supports the Waterworks Business Services team by processing walk-in and drop box customer payments and performing daily balancing of payment activity. Additional duties may be assigned as needed.

Responsibilities

• Process walk-in customer payments accurately and efficiently at the counter.
• Process customer drop box payments in a timely manner.
• Perform daily balancing of payment activity, including reconciling totals against transaction records.
• Void transactions as needed and process payment corrections.
• Provide courteous, professional customer service to walk-in and phone customers regarding account and billing questions.
• Maintain accurate records of all payment transactions and balancing activity.
• Communicate discrepancies or issues in daily balancing to supervisory staff promptly.
• Follow all cash handling policies and internal control procedures.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 3-5 years of related experience, including cash handling experience, preferred.
• Strong customer service and interpersonal communication skills.
• Cash handling experience with attention to detail and accuracy.
• Ability to perform basic math and reconcile daily transaction totals.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with basic office equipment and point-of-sale or billing systems.
• Ability to work independently and as part of a team.

Physical Requirements

• Prolonged periods of sitting or standing at a service counter.
• Ability to handle cash, checks, and payment documents.
• Ability to lift and carry files or materials as needed.

Desired Characteristics

• Strive to be the best in your field currently and in the future.
• Take pride in making your employer look good.
• Find solutions where others only see problems.
• Proactive, make and meet commitments, and perform duties exceedingly well.
• Aware of employer’s needs and well-versed in what you and ATHENA can offer.
• Ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

Benefits

• Medical, dental, and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• 401k with a generous employer match.
• Easy-to-use employee self-serve HR portal.
• Support from a team of professionals committed to making your life better.

Pay

$16.50 per hour.