Customer Service Assistant

This is a Fully Remote Job About Our Client:The organization is a global music and audio group that develops and markets music technology products for both audio professionals and amateur musicians. It operates multiple established brands in the music-making industry, providing solutions that facilitate high-quality sound production for recorded and live events. The company addresses the challenge of removing barriers to creativity in music production, maintaining a high-quality reputation and category leadership through its diverse portfolio of brands. About the Opportunity:The CUSTOMER SERVICE ASSISTANT role supports the global customer base by managing inquiries related to e-store purchases, product registration, and software activation through multiple communication channels. This position contributes to improving customer experience by providing timely and helpful assistance, coordinating feedback, and facilitating communication between customers, internal teams, and external partners. The role is essential in reducing incoming inquiries and enhancing operational efficiency within the support and e-commerce environment. Responsibilities:Serve as the primary contact for inquiries about e-store purchases, product registration, and software activation.Assist customers with purchasing, order tracking, pre-sales questions, and returns via email, phone, and live chat.Support customers in initial product setup, including registration and software installation.Coordinate operational tasks among end-users, resellers, and distribution partners.Provide feedback to the e-commerce team regarding common customer issues.Manage incoming support and technical inquiry coordination.Monitor and respond to customer reviews on TrustPilot.Collaborate with the global support team to address customer issues across regions.Facilitate spare parts orders within specific territories.Update FAQ content.Participate in beta testing programs. Requirements:General knowledge and interest in the company’s product brands.At least one year of customer service experience.Clear communication skills via phone and email.Strong listening skills and ability to remain calm and helpful.Proficiency with Mac and PC platforms and familiarity with Microsoft Office Suite.High school diploma or equivalent experience. Pay Range and Compensation Package:Salary range is $47,000 to $51,000 per year. Benefits & Perks:Health insurance fully covered for employees and partially for dependents.Dental and vision insurance.Life insurance.Short- and long-term disability coverage.401(k) plan with employer match.28 days paid time off.Employee Assistance Program.Group bonus scheme.Staff discounts on company products and merchandise. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.