Customer Service Assistant

About the role

Join Lee Valley Regional Park Authority as a Customer Service Assistant at the Lee Valley Caravan Park in Dobbs Weir. You will help deliver unforgettable holidays by providing friendly front‑of‑house service, answering telephone enquiries, and handling basic administration for guests.

Responsibilities

• Meet and greet customers as they arrive at the campsite.
• Answer telephone enquiries in a warm and friendly manner.
• Perform basic administration duties related to managing guests on site.
• Support the day‑to‑day running of the site to meet commercial expectations for recreation, sport, nature conservation, and public enjoyment.

Requirements

• Positive, creative and energetic attitude.
• Ability to work outdoors and interact with the public.
• Good communication skills, both face‑to‑face and over the phone.
• Basic administrative competence.
• Willingness to obtain a Disclosure Certificate from the Disclosure Barring Service (assistance will be provided).

Benefits

• Competitive salary of £28,801 – £31,445 per annum.
• Generous benefits package.
• Excellent training and development opportunities.
• Enjoyable working environment within a vibrant outdoor setting.

Pay

£28,801 – £31,445 per annum plus excellent benefits.

Schedule

35 hours per week on a Monday‑to‑Sunday shift rota.