Customer Service Assistant
Servco Pacific Inc. · Kaneohe, HI · 1 wk ago
Customer Service$17.41–$21.73/hrFull-time
Responsibilities
- Confirm customer appointments and service needs
- Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents
- Track loaner vehicle mileage and perform vehicle walk around with customer
- Maintain vehicle fuel log
- Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
- Prepare daily loaner vehicle report
- Submit radios claims on a timely basis
- Pack and ship returned radios to vendor
- Order replacement radios and arrange for radio installation appointment when new radio arrives
- Prepare and submit Krex claims and monitor status of payment
- Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution
- Assist Service Consultants with opening report orders and actively delivery as needed
- Provide clerical support to the service management team
Requirements
- High school graduate or equivalent
- Minimum six months of general clerical or customer service work experience
- Auto dealership service department experience preferred
- Proficient with Microsoft Word and Excel
- Dealership management system experience and/or DealerTrack experience preferred
- Accurate typing
- Strong communication and customer relations skills
- Must be detail oriented, able to multi-task and be a team player
Benefits
At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity.
Pay
Pay Range: $17.41 - $21.73 per hour