Warranty Analysis Lab Supervisor

Job Responsibilities

• Lead end-to-end warranty return part analysis for transfer case assemblies and components, including teardown, inspection, and documentation.
• Determine and document failure modes and potential root causes using structured problem-solving methods (e.g., 8D, 5-Why, Ishikawa).
• Supervise, coach, and prioritize daily work for 3–4 warranty technicians; ensure quality, productivity, and adherence to standard work.
• Cook up and deliver clear part return analysis reports (including photos, measurements, observations, and conclusions) for engineering review and customer communication.
• Maintain traceability of parts and data: sample identification, chain of custody, test/measurement records, and report revision control.
• Support containment, corrective actions, and verification activities by providing evidence, hypotheses, and follow-up analysis.
• Drive continuous improvement of lab methods, fixtures, measurement techniques, and turnaround time; apply Lean/Six Sigma tools where appropriate.
• Ensure compliance with safety requirements, 5S standards, and proper handling/disposal of fluids, chemicals, and scrap.
• Maintain a clean, organized, and safe work environment and ensure team adherence to housekeeping and safety expectations.

Requirements And Qualifications

• Bachelor’s degree in Engineering (Mechanical, Manufacturing, Materials, or Electrical).
• 5+ years of relevant experience in warranty analysis, failure analysis, quality engineering, product engineering, or automotive driveline systems.
• Demonstrated experience supervising or leading technicians or lab/shop personnel (direct or indirect leadership).
• Working knowledge of mechanical inspection methods (e.g., visual inspection, dimensional measurement, surface wear evaluation) and documentation best practices.
• Ability to write clear technical reports and present findings to engineers and customers.
• Proficiency with common office tools (e.g., Excel, PowerPoint, Word) and basic data analysis.
• Ability to write clear technical reports and present findings to engineers and customers.
• Proficiency with common office tools (e.g., Excel, PowerPoint, Word) and basic data analysis.
• Working knowledge of mechanical inspection methods (e.g., visual inspection, dimensional measurement, surface wear evaluation) and documentation best practices.

Magna Standards

• Practice and maintain integrity while following Magna’s Charter and Constitution.
• Follow Magna’s Code of Conduct and Ethics and related compliance policies.
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality, efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
• Health & Safety responsibilities: Understand applicable Environmental, Health & Safety policies and procedures in the workplace. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Follow safety rules. Comply with requirements for the use or operation of machines or equipment. Comply with Personal Protective Equipment (PPE) requirements.
• Create a positive work environment by demonstrating and sharing functional/technical knowledge.
• Develop and maintain a responsive and cooperative working relationship with internal and external customers.
• Treat everyone with dignity, trust and respect.
• Complete additional duties and responsibilities as assigned.
• Comply with Magna’s information and data protection policies.