Warranty Administrator (Giambalvo CDJR)

About the role

Join the Jack Giambalvo Family of Dealerships! For over 50 years, the Jack Giambalvo Family of Dealerships has built a reputation for delivering exceptional customer service while creating a positive and supportive workplace for our employees. With 9 locations, 10 automotive franchises, and more than 340 team members, we are committed to helping our employees grow and succeed.

Responsibilities

• Prepare, review, and submit manufacturer warranty claims accurately and within required timelines.
• Verify repair orders, labor operations, parts usage, and supporting documentation for claim submission.
• Monitor claim status, approvals, rejections, and chargebacks, taking appropriate action when needed.
• Work closely with Service Advisors, Technicians, Service and Parts Managers to ensure warranty claims meet manufacturer requirements.
• Maintain organized warranty records and documentation in accordance with manufacturer and dealership standards.
• Reconcile warranty receivables and assist with warranty accounting processes.
• Stay current on manufacturer warranty policies, procedures, bulletins, and updates.
• Identify and correct claim discrepancies to reduce delays and maximize reimbursement.
• Assist with warranty audits and ensure compliance with dealership and manufacturer guidelines.
• Provide administrative support to the Service Department as needed.

Requirements

• Previous automotive dealership experience required.
• Previous warranty administration experience preferred.
• Experience with CDK, Reynolds & Reynolds, Dealertrack, or similar dealership management systems is a plus.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication and teamwork skills.
• Basic understanding of automotive repair processes, vehicle systems, and manufacturer warranty procedures.
• Proficiency with Microsoft Office / Google Workspace and computer-based systems.

Qualifications

• High school diploma or equivalent required.

Skills

• Attention to detail
• Organizational skills
• Time management
• Communication
• Teamwork
• Computer proficiency

Benefits

• Competitive compensation
• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Vehicle Purchase Program
• Employee Discounts on Parts & Service
• Opportunities for Growth and Advancement
• Supportive Team Environment
• Family-Owned and Operated Company

Pay

Competitive compensation

Schedule

Flexible schedule to accommodate the needs of the dealership and the employee.

Contact Information

To apply, please visit our careers page or contact us directly at [insert contact information].

Equal Opportunity Employer

Jack Giambalvo Family of Dealerships is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.