Warranty Administrator

About the role

The Warranty Administrator files and reconciles accurate warranty claims in accordance with policy coverages, supporting all locations' warranty needs. Reports to the Aftermarket Support Manager.

Responsibilities

• Manage and process parts and service warranty claims.
• Oversee the warranty process to ensure necessary information is gathered.
• Ensure timely submission and follow-up on all outstanding claims.
• Understand warranty regulations and consult Service Managers, Technicians, and the Parts Department on proper warranty procedures.
• Assist in managing the Product Improvement Program (PIP) and ensure no expired PIPs.
• Support processing of Short-line Warranties including credits.
• Support Shortage and Damage Claims.
• Support locations with machine transfer and machine location unknown process.
• Perform other duties as required to ensure the success of AVE-PLP.

Requirements

• High School Diploma or General Education Diploma (GED) equivalent is required.
• Two or more years in Service Department operations required (equivalent education and experience may be substituted).
• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background check, employment verification, and drug screen are required prior to employment.

Skills

• Promote and support AVE-PLP Guiding Principles.
• Knowledge of service software in the dealer business system and Deere Warranty system.
• Proficiency in Microsoft Office and internet functions.
• Ability to analyze and interpret internal reports.
• Effective communication with customers, employees, and peers.