Warranty Administrator

Job Summary

Join Our Team as a Warranty Administrator - PACE Supply’s Water Heater Division! Are you ready to bring your skills to a fast-paced, customer-focused team? PACE Supply’s Water Heater Division in Stockton, CA, is looking for a detail-oriented and proactive Warranty Administrator to keep our operations running smoothly!

Responsibilities

• Engage with customers to thoroughly discuss the details of their warranty claims, set clear expectations, and provide updates throughout the process.
• Accurately prepare and process all warranty documentation in compliance with manufacturer guidelines, ensuring all required information is complete and correct.
• Submit warranty claims promptly and efficiently, utilizing best practices to minimize delays and expedite processing.
• Proactively follow up with manufacturers to monitor the status of claims, addressing any issues that arise to ensure smooth processing.
• Review any denied claims, make necessary adjustments, and resubmit them, persistently following up to secure payment for warranty work.
• Maintain meticulous records of all ordered warranty parts, organize vendor paperwork, and ensure all documentation is easily accessible and up-to-date for auditing and reference purposes.

Requirements

• A high school diploma or equivalent required.
• Minimum of 2 years of experience in a call center environment, preferably handling service or warranty-related inquiries.
• Strong attention to detail and accuracy.
• Experience managing high-volume multi-line phone interactions.
• Efficiently handle a large volume of emails.
• Proficiency in basic computer programs and data entry.
• Excellent communication, interpersonal, and organizational skills.
• Strong follow-up skills with the ability to track and resolve customer inquiries effectively.

Qualifications

• All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
• PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Benefits

• Competitive wages.
• Career pathways of growth.
• Excellent benefits packages that includes medical, dental, and vision care.
• Life insurance.
• Sick days.
• Holidays.
• Vacation.
• Two retirement programs of 401(k) and ESOP.
• Many more.

Pay

Individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations.

Schedule

No remote availability.

Relocation

No relocation benefits.