Warranty Administrator

Model 1 Commercial Vehicles · Irving, TX · 1 mo ago

OTHRFull-time

About the role

Come grow with us by joining our team as a Warranty Administrator! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Administrator should be highly organized, exhibit technical proficiency, and have the ability to communicate well with manufacturers, vendors, customers, and shop personnel and process warranty claims in a timely manner. The Warranty Administrator is an intermediary between the service departments, Fleet Warranty Administrators, and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely.

About Model 1

Model 1, formerly known as Creative Bus Sales, started in 1980 and has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. The company focuses on building strong relationships with customers and manufacturers, offering custom‑built vehicles, alternative fuel, and electric vehicle (EV) options.

Core Values

Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
Setting the Tone: Establish the mood that puts others at ease. Be approachable and transparent.
Drive Forward: Anticipate future opportunities, imagine better methods, and move the business and market meaningfully.
Find Balance: Align work energy with personal life, prioritize, and support yourself and others.
Own It: Take extra steps, fix issues, care from start to finish, and do the right thing every time.

Benefits

Competitive health insurance
Paid holidays and vacation pay
Continuous training and development opportunities
Access to an expansive network of mentors and networking opportunities
Top‑quality technology to improve efficiency and customer service

Responsibilities

Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
Verify warranty coverage and eligibility criteria for each claim.
Ensure claims are processed accurately and in a timely manner.
Maintain detailed records of claims, including documentation and correspondence.
Engage with manufacturers to submit prior authorizations and repair direction.
Follow up with manufacturer warranty personnel on claim payments, short pays, and denials.
Escalate claim payment variances to the warranty manager.
Communicate with customers and service centers to gather information and resolve claim‑related inquiries.
Provide excellent customer service while managing claim disputes or escalations.
Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
Identify and report any fraudulent or improper claims.
Collaborate with the warranty department to develop and refine warranty policies and procedures.
Suggest improvements to streamline claim processing and enhance customer experience.
Maintain organized records of warranty claims, correspondence, and resolutions, ensuring compliance with regulatory and company documentation requirements.
Perform other duties as assigned.

Qualifications

Associate’s degree or higher preferred.
Minimum 2 years of experience in warranty claims processing.
Automotive/commercial dealership experience.
Ability to communicate effectively with equipment manufacturers.
Strong multitasking and teamwork skills; ability to work independently.
Proficiency with MS Office Suite, especially Excel.
Strong analytical and data interpretation skills.
Some mechanical/technical understanding of medium‑duty vehicles such as buses and vans preferred.
Experience with truck, bus, or automotive dealership service writing is helpful.
Excellent communication and customer service skills.
Professional demeanor, cooperative attitude, and high organization.
Ability to take direction, maintain a positive attitude, and complete assignments timely.
Good writing and oral communication skills.
Ability to collect data, define problems, interpret technical instructions, and reach reasonable conclusions for warrantable repairs.
Knowledge of warranty regulations and industry best practices (preferred).

Physical Requirements

Work performed in an office setting; may require long periods of sitting and climbing stairs.
Good manual dexterity.
Ability to push, pull, or lift up to 50 lbs.

Pay

Pay Range: $23 per hour (subject to change at the company's discretion).