WARRANTY ADMINISTRATOR

Position Summary

Cutter Aviation is seeking an energetic and knowledgeable Warranty Administrator to serve as the primary point of contact for the company. The ideal candidate will build exceptional relationships and provide world-class service.

Essential Functions and Responsibilities

• File and track all warranty claims, returns, and cores
• Review work orders for accuracy before filing claims
• Process warranty parts/core returns to vendors
• Verify all criteria required by vendor or manufacturer prior to submission of claims
• Provide warranty verification, authorization, and support for AOG warranty aircraft
• Process vendor and customer credits to Accounts Receivable Department
• Maintain inventory control of cores/returns

Physical Demands

This work requires occasional lifting up to 50 pounds. The office environment is standard.

Minimum Education Requirement

A High School Diploma or GED is required.

Minimum Work Experience Requirement

Prior experience in dealing with warranty claim submissions and proficiency with Microsoft products is preferred. Customer service/sales experience with aircraft parts is helpful.

Qualifications/Special Skills and Certifications

• Knowledge and understanding of aircraft/engine components and systems
• Basic accounting knowledge (helpful)
• Pass a drug screening test
• Pass a background check
• Clean driving record

Work Styles

• Pleasant with others on the job and cooperative
• Reliable, responsible, and dependable
• Attention to detail
• Accepting criticism and dealing calmly with high stress situations
• Willingness to take on responsibilities and challenges
• Sensitive to others' needs and feelings
• Persistence in the face of obstacles

Salary Description

$26-$32/hr DOE

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