Warehouse Supervisor

About the Role

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, offers an opportunity to join our team. With over 470 distributor branches and 6 distribution centers across North America, we partner with major companies like Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu to provide contractors with world-class products, technical expertise, and quality service. Relationship-building is central to our success, and we foster growth for both our company and our employees.

Responsibilities

• Oversee the smooth, safe, and efficient functioning of the warehouse, directing day-to-day activities of Material Handlers and Drivers in functions such as receiving, inventory control, cycle counting, picking, packing, shipping, customer deliveries, and fleet management.
• Ensure customers receive the Right Product, at the Right Time, and in the Right Condition in a clean, safe, and productive environment.
• Assist Warehouse Manager, Branch Manager, or Regional Ops Manager with recommendations on staffing, budget, and financial objectives.
• Foster teamwork, collaboration, and exceptional customer service by leading by example.
• Monitor warehouse performance against goals and adjust procedures to meet objectives.
• Ensure accurate receipt, labeling, and stocking of products by monitoring daily processing workload and directing labor needs while following distribution SOPs.
• Oversee order fulfillment by monitoring workload, checking shipping documents, routing freight, coordinating emergency shipments, and ensuring SOPs are followed.
• Maintain a safe work environment by observing and coaching employees, removing hazards, conducting safety inspections, and participating in safety committees.
• Conduct regular equipment and facility safety inspections, ensuring timely repairs and adherence to safety procedures.
• Manage department staff through hiring recommendations, training, coaching, counseling, disciplining, and performance reviews.
• Communicate daily staffing needs with leadership and recommend solutions for workload management.
• Maintain branch security and ensure lift equipment operators are tested and certified.
• Assist in maintaining accurate inventory through cycle counts, monitoring put-away activities, and resolving discrepancies.
• Supervise or perform system adjustments based on cycle counts, short picks, or audits.
• Resolve receiving discrepancies by researching problems and liaising between parties.
• Maintain proficiency in picking, stocking, and replenishment, and operate powered equipment (e.g., forklift, electric pallet jack, cherry picker).
• Provide backup leadership support when the Warehouse Manager or Branch Manager is away and serve as a backup driver as needed.
• Perform additional duties as assigned, adhering to company values and contributing to success wherever necessary.

Requirements

• High school diploma or G.E.D.; 3+ years of related experience and/or training, or equivalent combination of education and experience.
• Minimum of 1 year in a lead or supervisory role in a warehouse environment.
• Experience operating forklifts and other warehouse equipment safely and competently.
• Experience with inventory management systems and OSHA/safety regulations.
• Valid driver’s license with a safe driving record acceptable to the company.
• Forklift certification required (or willingness to obtain on the job).

Preferred Qualifications

• Experience in inventory control.
• Experience using ERP software in a warehouse environment.
• Knowledge of HVAC wholesale industry principles and practices.

Skills

• Knowledge of warehouse operations (shipping, receiving, inventory control, freight).
• Familiarity with inventory management systems and order picking processes.
• Ability to perform basic arithmetic (addition, subtraction, multiplication, division) with whole numbers, fractions, and decimals.
• Strong safety awareness and ability to model safe working practices.
• Proficiency in operating power equipment (forklift, electric pallet jacks, cherry picker).
• Ability to lift, push, pull, and maneuver large/heavy products or equipment safely.
• Proficiency with RF equipment and ERP software.
• Ability to work with minimal supervision under stressful conditions.
• Leadership skills to motivate teams and align with company goals.
• Strong communication skills to interact with individuals, departments, and external parties.
• Knowledge of HR principles, including hiring, training, coaching, and disciplining employees.
• Ability to plan, organize, and direct subordinate activities.
• Strong multitasking, time management, and prioritization skills.
• High attention to detail, organization, and sense of urgency.
• Problem-solving skills to diagnose and resolve issues cooperatively.
• Customer service orientation and ability to work professionally with others.
• Ability to follow written instructions, complete paperwork, and document processes.
• English proficiency (written and spoken) is required for safety and communication.

Physical Demands

• Ability to sit, stand, and walk on a concrete floor for extended periods.
• Regularly required to reach, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and carry up to 50 pounds; may lift heavier weights with mechanical or team assistance.
• For driving duties (if applicable), ability to sit for long periods and tolerate bouncing/vibration.
• Frequent talking and hearing; special vision requirements include near, distance, peripheral, and color vision.

Company Values

• Safety: Prioritize safety at work and home, ensuring team members work safely.
• Customer Focused: Anticipate and respond quickly to customer needs.
• One Team: Collaborate, focus on common goals, and leverage team strengths.
• Own It: Act with urgency, pride, integrity, and do things right the first time.
• Innovate: Embrace change to drive improvement and customer-valued solutions.

Benefits

• Competitive wage.
• Medical, dental, and vision coverage with options for supplemental care.
• Competitive Paid Time Off (PTO).
• Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting.
• 7.5 paid holidays per year.
• Paid Parental Bonding Time.
• Employer-subsidized medical, dental, and vision plans.
• Employer-paid life insurance and short-term disability.
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
• 24/7 access to virtual care/telehealth options.
• Health Savings Account (HSA) with employer contribution; Flexible Spending Accounts (FSA).
• Wellbeing program with opportunities to earn reduced medical costs.
• Employee Assistance Program (EAP) for employees and their families.
• Tuition reimbursement.
• Employee referral bonus program.
• Employee service milestone recognition program.