Warehouse Outbound Supervisor - 2nd Shift

About the role

Warehouse Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment, including warehousing and fulfillment, transportation, inventory management, and demand, supply and manufacturing planning. It performs/controlling manual or automated tasks for receipt, storage, and shipment of product, ensuring efficient flow from vendor receipt to shipment to internal and external customers.

The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. With responsibility for a day or night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses operational issues. The Supervisor contributes to customer service reputation by ensuring on-time, high-quality shipments, develops the Warehouse Operations talent pool, and enhances operational excellence.

Responsibilities

• Direct and manage a team up to 30 warehouse associates to achieve timely distribution and receipt of products and motivate employees to ensure that predetermined productivity and quality standards including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others are achieved
• Monitor site productivity standards and hold associates accountable to daily, weekly, monthly metrics; provide timely feedback and initiate corrective action process when needed
• Adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality and inventory
• Responsible for continuous improvement projects and initiatives (ex. Gemba walks, Kaizen workshops, takt boards, etc)
• Perform daily scheduling of the work force to ensure proper staffing to select, replenish, restock, locate and ship merchandise in a productive and cost-efficient manner
• Coordinate maintenance of equipment, guiding both preventive maintenance and coordinating all necessary repairs
• Active engagement in employee development, which includes training, coaching, counseling, and performance appraisals
• Majority of work day is spent on the floor while balancing administrative duties
• Collaborate with cross functional teams at all levels within the organization, specifically within HR groups on a daily basis
• Interview and make hiring decisions for lead and associate level roles
• Maintain general responsibility for disciplinary process in the area of counseling, oral and written warnings; ensure a productive work climate in the warehouse operation
• Prepare ad hoc reports, as necessary using Excel (or any other necessary programs)
• Responsible for accurate timekeeping, attendance/PTO records and ensure scheduling is maintained