Warehouse Operator Specialist

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea, and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders, and society.

About the role

Schedule is 1A: 5:00am - 5:30pm Sunday, Monday, Tuesday, and every other Wednesday. The Wave Planner/Clerk carries out customer service activities in a prompt, courteous, and effective manner. A major responsibility is the timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The role involves accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring shipping and receiving documents and functions are completed accurately and on time.

Responsibilities

• Customer Service
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer orders, checking for special requests and shipping paperwork.
  • Coordinate special, last-minute shipping requests with the operation department, expediting orders as necessary.
  • Prioritize customer orders according to scheduled pick-up time or pier cutoff.
  • Furnish shipping and tracking information as required.
• Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical
  • Oversee all paperwork associated with orders and maintain corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, detailing processing requirements.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry
  • Operate the computer terminal proficiently.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., accurately and timely.
• Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit.
  • Comply with all DSV Work Instructions.
• Quality Control
  • Use appropriate documentation to ensure products and orders are received, handled, and shipped correctly.
  • Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
  • Stack, package, shrink wrap, and label products.
• Safety, Housekeeping, and Compliance
  • Execute all safety protocols and accomplish job tasks in a manner that promotes safety.
  • Maintain cleanliness and orderliness of the facility and work area.
  • Assist in the security of the warehouse.
  • Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
• Other Duties
  • Perform other clerical duties, including backup support as assigned.
  • Perform other duties as assigned.
  • Work overtime as dictated by business, whether mandatory or voluntary.

Requirements

• High school diploma or general education degree (GED).
• Must be able to work in unregulated temperatures within the warehouse; conditions can range from mild to moderate during warmer and colder months.

Skills

• Computer Skills
  • Basic computer skills.
  • Working knowledge of computerized applications (Microsoft Suites).
• Language Skills
  • English (reading, writing, verbal).
• Mathematical Skills
  • Basic level.
• Other Skills
  • Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
  • Good verbal and written communication skills.

Preferred Qualifications

• Previous customer service experience including phone calls and operating office equipment.

Physical Demands

• Occasionally: Bending.
• Frequently: Walking and standing.
• Constantly: Sitting.
• Ability to lift, carry, push, or pull 11-20 pounds.
• Reach above shoulder, squat, or kneel.

Work Environment

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Pay

Expected base pay range is $24.40/hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

1A: 5:00am - 5:30pm Sunday, Monday, Tuesday, and every other Wednesday.