Warehouse Operator - Clerk

POSITION SUMMARY

2 Positions Available
Outbound Clerk 2B 6pm to 6:30am, Thursday, Friday, Saturday and every other Wednesday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service
• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Cook up special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.
• Customer Interfacing Activities
• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Aid in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.
• Quality Control Responsibilities
• Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Associates will verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Associates will stack, package, shrink wrap, and label product(s). All quality control functions will be processed as defined by the Standard Operating Procedures.
• Safety, Housekeeping, and Compliance
• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.

OTHER DUTIES (Site Specific)

• Work overtime as dictated by business whether mandatory or voluntary.

MINIMUM REQUIRED QUALIFICATIONS

• Education and/or Experience: Must have a high school diploma or general education degree (GED).
• Certificates, Licenses, Registrations or Professional Designations: None.
• Other: Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

• Computer Skills: Basic computer skills, working knowledge of computerized applications (Microsoft Suites).
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic level.
• Other: Strong attention to detail accuracy and accomplish job task in a timely manner, good verbal and written communication skills.

PREFERRED QUALIFICATIONS

• Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

• Occasionally: Bending, Walking and Standing, Sitting.
• Frequently: Walking and Standing.
• Constantly: Sitting.
• Ability to Lift/Carry and Push/Pull: 11-20 pounds, Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

BENEFITS

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

EQUAL EMPLOYMENT OPPORTUNITY

• DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

• Working at DSV means playing in a different league.
• As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
• With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
• At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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