Warehouse Operations Supervisor

About the role

The Operations Supervisor is responsible for indirect oversight of operational performance in their assigned market. This individual leads warehouse and refurbishment operations, supports compliance with R2 and NAID standards, helps with managing inventory, and supports staff in achieving financial and mission-driven goals. The role blends expertise in warehouse and tech refurbishment operations, e-waste and R2/NAID compliance, vendor coordination, and internal staff development. The goal is to maximize efficiency, ensure compliance, meet targets, and scale sustainable impact through consistent systems and leadership.

Responsibilities

• Market Oversight: Serve as the primary operations leader for the local market, overseeing warehouse, refurbishment, retail, surplus, and logistics activities in the absence of the Operations Manager.; Help to align local operations with national objectives and SOPs developed in coordination with the operations leadership team.; Ensure adherence to warehouse, technology, and e-waste management procedures.; Support consistent execution of organizational policies, certifications, and standards (R2, NAID, ISO, DOT).
• Operational Leadership: Lead local staff to achieve KPIs for device reuse, inventory throughput, e-waste management, and facility performance in the absence of the Operations Manager.; Champion strategies that increase device reuse, improve intake sorting, and reduce unnecessary recycling.; Monitor performance metrics and proactively identify opportunities for improvement.; Ensure inventory is efficiently processed and stocked.; Coordinate with the Impact team to fulfill bulk orders, events, and client distributions.; Partner with