Operations Supervisor

Principal Duties

• Hires, disciplines, monitors job performance, ensures competency levels, recommends training, and conducts performance appraisals.
• Reviews and maintains daily pre-trip reports; coordinates vehicle repairs and maintenance with Fleet Manager; assumes responsibility for vehicle keys.
• Maintains and coordinates equipment inventory including traffic control devices and shop tools; coordinates physical count of inventory with warehouse personnel; reports high/low levels of equipment.
• Makes recommendations to Rentals Manager regarding major equipment purchases and generates material requests.
• Issues Company shirts, communication devices, and personal protective equipment to crew members.
• Maintains, secures, and upkeeps the Rentals facility; coordinates with Dispatchers to prepare orders, schedule shop work, and schedule labor.
• Coordinates with Dispatchers to prepare orders, schedule shop work, and schedule sufficient labor to meet customer/work order requirements.
• Assists Manager with special events and special projects, as needed.
• Monitors crews for timely, accurate, and quality services using delivery tags, GPS.
• Assists with walk-in, phone, emailed orders for rentals and traffic control services, as well as emailed job orders from other internal departments.
• Counsels employees on safety procedures and conducts safety meetings.
• Investigates damages to equipment, employee injuries, and customer accidents; submits accident reports and consults with Rentals Manager on disciplinary action.
• Manages customer complaints, investigates issues, and resolves routine problems; consults with Oahu Rentals Manager on problematic customers.
• Follows up with customers to verify service quality.

Requirements

• Working knowledge of Word, Excel, Email.
• Adaptable to in-house software.
• Keyboarding skills sufficient to complete tasks in a timely manner.
• Calculator 10 key by touch helpful.
• Uses basic math functions to perform daily tasks.
• Reading must be able to read and understand business documents, read road maps, and basic construction plan sheets.
• Valid Hawaii driver's license and favorable driver history record, must be able to pass DOT physical to meet driving requirements.
• Good organizational/administrative skills.
• To multi-task effectively.
• Ability to work independently and complete tasks in a timely manner.
• Excellent interpersonal skills to ensure effective internal and external communications as well as initiate/promote sales of products and services.
• Education: Degree in sales, marketing, business management, construction, civil engineering, general studies preferred. May substitute education with years of experience.
• Ability to maintain a Class 3 Drivers License.
• Experience: Supervisory experience and/or (1) year experience in a similar operation, such as equipment rental operation, sales/retail environment, civil construction, government agency related to road work and/or safety. Familiarity with traffic control and general industry safety, or equivalent combination of education/experience.