Operations Supervisor

About the role

Our employees at Transdev have the unique opportunity to operate in significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting-edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation.

Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world.

Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforce
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities

Requirements

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Degree in Engineering, Operations, or related field - preferred

Skills

• Proficiency with using a touchscreen smartphone (Android preferred by not required)
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• An awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding of department performance goals
• Demonstrated problem solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
• Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
• Punctual, reliable, and team player
• Travel up to 20% of the time
• Available to be on call and responsive for 24/7 operations

Physical Requirements

Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear

Must be able to withstand working outdoors in inclement weather

Frequently required to sit

Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell

Occasionally required to lift up to 45 pounds

May work in extreme heat and cold, and in damp environment with moderate noise

Remaining work is accomplished standing and walking for up to 10 hours during shifts

Benefits

• Competitive compensation package of minimum $66,560 – maximum $79,040
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Pre-Employment Requirements

Must be 21 years old

All Transdev employees must satisfactorily complete a pre-employment drug screen and background check

Safety Sensitive Positions will also be subject to a physical screening

Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program

Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required

If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS