Warehouse Operations Supervisor

About the role

The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on supervising warehouse personnel and achieving daily production goals.

Responsibilities

Operations Management

• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals.
• Provides direct supervision to warehouse personnel, matching skill and background of personnel to work required.
• Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
• Ensures that equipment is utilized in the most efficient manner.
• Coordinates the maintenance of equipment with management.
• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives.
• Partners with other leaders to balance labor ensuring appropriate levels of staffing.
• Drafts and submits daily end-of-shift report.
• Makes recommendations to management on initiatives and programs to improve operations and works on those programs.

Employee Relations/Development

• Conducts the daily pre-shift meetings covering previous shift’s productivity, operational problems, forecasting workload and any other pertinent company information.
• Assists in developing a program to train and motivate personnel for increased effectiveness.
• Assists in developing a program for all new personnel and ensures the onboarding program is followed.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures.
• Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance personnel’s skill development.
• Plays an active role in employee development and talent selection.
• Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews.
• Maintains accurate timekeeping records.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.
• Travels to other warehouses and participates in department or company meetings, as necessary.

Safety and Security

• Ensures the safe, clean and efficient operation of the warehouse to meet service standards.
• Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees.
• Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.
• Ensures employees complete a daily pre-flight and reviews daily.

Qualifications

• Bachelor’s degree in Supply Chain, Business or related field, or at least 1–5 years of supervisory experience.
• High School Diploma required.
• Experience with Warehouse Management Systems (Manhattan preferred).
• Ability to work in a fast-paced, quickly changing environment; ability to handle changing priorities and use good judgment in stressful situations.
• Experience with seasonal workforces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Working knowledge of Microsoft Office applications.
• Working knowledge of warehouse/mechanical equipment.
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
• Excellent talent management and team-building skills.
• Excellent verbal, non-verbal, and written communication skills.
• Excellent customer service skills, specifically with external clients.
• Excellent analytical and mathematical skills.
• Bilingual English/Spanish preferred, may be required in some locations.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10–12 hours.
• Lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the distribution center and around area with great frequency; facilities are over a quarter mile in length.
• Ability to work in environments with variable noise levels, lighting conditions and temperature variation and to access all areas of the building without limitations.