Operations Supervisor

About the role

The Operations Supervisor at ShipMonk leads, manages, and develops a team of 25 to 30 ShipMonk Associates. They communicate policies, maintain compliance, consistency, and take corrective action when needed. Key responsibilities include using software to manage inventory flow, focusing on productivity, process, and quality of warehouse operations, reporting to upper management, optimizing workflows, ensuring facility equipment maintenance, communicating with the warehouse manager, training new associates, and overseeing warehouse sanitation.

Responsibilities

• Lead and manage a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and serve as the primary information source for the team
• Edit and manage the inventory flow using software
• Focus on the productivity, process, and quality of warehouse operations through KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Optimize employee workflow to maximize productivity
• Ensure facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Oversee warehouse sanitation in your assigned department

Requirements

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• Outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

Qualifications

The Operations Supervisor must have a solid understanding of inventory management and warehouse operations. They should be able to effectively communicate with team members and management, and demonstrate a commitment to continuous improvement and process optimization.

Skills

• Strong organizational and planning skills
• Excellent communication and interpersonal abilities
• Ability to analyze data and provide actionable insights
• Experience with inventory management software
• Ability to manage multiple tasks and priorities simultaneously
• Strong problem-solving and decision-making skills

Benefits

ShipMonk offers competitive compensation, comprehensive benefits, and a supportive work environment. Details will be provided upon interview.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate warehouse operations and customer needs. Overtime may be required during peak periods.

ShipMonk

ShipMonk is a tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. We provide cutting-edge technology and a global fulfillment network to empower high-growth ecommerce and DTC brands to stress less and grow more.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

• Global Fulfillment Network: 12+ owned and operated fulfillment centers spanning the US, Canada, the U.K., and Mainland Europe
• Proprietary Technology: AI-powered platform providing real-time, unified inventory and order views
• Unrivaled Support: Hands-on, "mom and pop" support with a global reach
• Transparent Pricing: All-inclusive pricing with no hidden fees or surprises
• Committed to the Future: Annual investment of over $10 million in R&D

Core Values

• Merchant-first: Handle logistics so merchants can focus on growing their business
• People make ShipMonk: Invest in our people
• Own it: Take ownership of work, mistakes, and successes
• Get sh*t done: Value action and results
• Change the score: Innovate and improve constantly

Equal Opportunity Employer

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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