Warehouse Operations Specialist

About the role

Support the processing center team by facilitating daily operations, providing direction, training, and support to ensure smooth operations.

Keep daily operations on track by supporting the processing center team with organization, coordination, and follow-through.

Aid the warehouse manager in overseeing the receiving, sorting, and shipping of orders, ensuring accurate and timely order processing.

Cook up the dispatch of shipments to delivery partners, ensuring shipments are completed accurately and on time.

Promote a positive team environment by encouraging open communication and fostering a culture of collaboration.

Resolve operational or technical problems to prevent delays or service disruptions.

Ensure the team follows all safety protocols and regulatory requirements.

Maintain the team’s adherence to company policies and procedures.

Step in as a backup lead when needed—offering clear direction and support during manager absences or vacations.

Responsibilities

• Support the processing center team by facilitating daily operations, providing direction, training, and support to ensure smooth operations.
• Keep daily operations on track by supporting the processing center team with organization, coordination, and follow-through.
• Aid the warehouse manager in overseeing the receiving, sorting, and shipping of orders, ensuring accurate and timely order processing.
• Cook up the dispatch of shipments to delivery partners, ensuring shipments are completed accurately and on time.
• Promote a positive team environment by encouraging open communication and fostering a culture of collaboration.
• Resolve operational or technical problems to prevent delays or service disruptions.
• Ensure the team follows all safety protocols and regulatory requirements.
• Maintain the team’s adherence to company policies and procedures.
• Step in as a backup lead when needed—offering clear direction and support during manager absences or vacations.

Requirements

• High School Diploma or equivalent
• Fluency in Spanish is required
• Previous experience in a warehouse, distribution center, or fulfillment environment (2-3 years preferred)
• Experience in a supervisory or team lead role is a plus
• Strong leadership and team management skills
• Excellent organizational and time-management abilities
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with warehouse management systems (WMS), dispatch software, and basic office software (MS Office)
• Strong communication skills, both written and verbal
• Conversational Spanish is a plus!
• Ability to problem-solve and think critically under pressure
• You're willing to put in the time to learn, and are dedicated to continuous improvement
• You solve problems without drama and keep things moving under pressure
• You're the kind of person who shows up, takes ownership, and aren't afraid to get your hands dirty
• You learn quickly, adapt fast, and are committed to getting better every day
• You put the team first, but you're not afraid to take initiative when something needs doing

Qualifications

• High School Diploma or equivalent
• Fluency in Spanish is required
• Previous experience in a warehouse, distribution center, or fulfillment environment (2-3 years preferred)
• Experience in a supervisory or team lead role is a plus
• Strong leadership and team management skills
• Excellent organizational and time-management abilities
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with warehouse management systems (WMS), dispatch software, and basic office software (MS Office)
• Strong communication skills, both written and verbal
• Conversational Spanish is a plus!
• Ability to problem-solve and think critically under pressure

Skills

• Leadership and team management skills
• Organizational and time-management abilities
• Handling multiple tasks and prioritizing effectively in a fast-paced environment
• Proficiency with warehouse management systems (WMS), dispatch software, and basic office software (MS Office)
• Strong communication skills, both written and verbal
• Problem-solving and critical thinking under pressure

Benefits

• Competitive cash and equity packages
• Medical, dental, and vision, life & disability insurance
• 401(K) Match
• Bi-Annual Work Smart funds
• Company issued laptop
• Flexible PTO
• 12 weeks parental leave
• Monthly team bonding time
• Quarterly virtual team gatherings and annual all-company offsites
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One-time work set-up stipend to make your at-home office dazzle
• Teammates around the world in 20+ different countries!