Warehouse Operations Manager II

Responsibilities

• Develops a strategic plan in conjunction with the General Manager to ensure the efficient and cost-effective operation and utilization of the facility.
• Ensures efficient shipping and receiving work schedules to meet operational goals.
• Directs the operations of the warehouse supervisors and warehouse personnel.
• Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
• Audits compliance of both internal and external SOP’s.
• Ensures that equipment is utilized in the most efficient manner.
• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives.
• Partners with other leaders to balance labor ensuring appropriate levels of staffing in regards to daily workload.
• Matches the skill and background of personnel to work required.
• Conducts analysis of workload compared to labor hours and equipment.
• Plans long-term labor needs based on sales, forecasts and historical data.
• Makes recommendations to the General Manager on programs to improve warehouse operations.
• Understands how day to day decisions impact financial outcomes.
• Runs productivity and labor reports to analyze gaps in performance.
• Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
• Safeguards the safe, clean and efficient operation of the warehouse to meet service standards.
• Supports and participates in all safety initiatives in the facility.
• Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
• Performs safety observations to coach employees on safety procedures.
• Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.

Qualifications

• Bachelor’s Degree in Supply Chain, Business or related field preferred
• 7+ years of supervisory experience in a 500,000 sq. ft. warehouse or distribution environment
• Experience with Warehouse Management Systems (Manhattan preferred)
• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
• Ability to work in fast-paced environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with seasonal work forces is a plus, but not required
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools
• Excellent talent management and team building skills
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills specifically with external clients
• Excellent analytical and mathematical skills
• Bilingual English/Spanish preferred
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer
• Must be able to stand/walk for up to 10-12 hours
• Lift and move totes up to 50 pounds
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations