Warehouse Lead

Location: Salt Lake City, UT

Job Summary

Interacts with partners (client partner and common carrier representatives) to ensure superior levels of customer service. Maintains a safe work environment at all times through management of others. Supervises the day‑to‑day operation of assigned work groups to ensure that all partner and Capstone Logistics requirements are met and implemented effectively. Assigns tasks to associates in a fair and equitable manner. Handles freight as required, meeting company standards and timelines while maintaining a safe work environment.

Principal Accountabilities

• Ensure partner needs are met on a daily basis.
• Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested.
• Ensure all associates follow Capstone Logistics policies and work rules, including safety work rules.
• Hold weekly safety meetings and ensure associate participation.
• Schedule associate shifts based on partner requirements.
• Assist with interviewing, orientation, and training of new associates.
• Negotiate dock‑level rates with common carrier representatives.
• Supervise timely and accurate data entry for all services performed.
• Comply with all administrative reporting and financial policies and procedures.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone Logistics policies and SOPs.

Qualifications

• 1–2 years of supervisory/leadership experience in an industrial setting.
• Proven experience providing high levels of customer service to internal and external partners.
• Ability to train, coach, and mentor warehouse associates.
• Excellent interpersonal and communication skills (written and verbal).
• Strong organization and prioritizing skills; ability to perform multiple tasks simultaneously.
• Problem‑solving and effective decision‑making in a fast‑paced environment.
• Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint.

Physical Requirements

• Standing and/or walking for extended periods in a warehouse environment (concrete flooring and changing temperatures).
• Ability to lift 50 lb.
• Computer data entry.
• Ability to function in cold and hot weather environments.
• Certification to operate manual or powered material‑handling equipment safely and productively.

Education

Associate degree or equivalent from a two‑year college or technical school, or two or more years of related experience and/or training; or an equivalent combination of education and experience. A college degree is preferred.

About the Company

Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last‑mile delivery, supply chain analytics, and optimization, among others. Our integrated, end‑to‑end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.