Warehouse General Manager, Life Science Division

About the role

The General Manager is responsible for upholding rigorous EH&S standards, exceptional customer service, cGMP compliance, quality, operational efficiency, and profitability by overseeing all functions within the multi-client pharmaceutical-grade logistics facility.

Responsibilities

• Comprehensive leadership of warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support functions.
• Uphold a culture where safety and quality are embedded in every process, and operational discipline and documentation integrity are non-negotiable.
• Ensure all pharmaceutical products and raw materials are received, stored, handled, and shipped in strict accordance with domestic and international regulatory agency and client-specific quality and regulatory requirements.
• Maintain temperature integrity, ensure accurate order fulfillment, execute all warehouse processes without deviation, and safeguard product integrity at every step.
• Ensure all activities meet client specifications and corporate targets for productivity, efficiency, and compliance.
• Partner closely with executive leadership to establish annual operational goals, budgetary plans, quality objectives, client service metrics, and continuous improvement initiatives.
• Enforce and monitor policies related to cGMP/GDP quality systems, EHS, security, facility engineering, and employee training, ensuring the site is always prepared for regulatory inspections and client audits.
• Develop personnel across all departments, ensuring they are trained, qualified, and performing to high standards of accuracy, compliance, and professionalism.
• Deliver all operational commitments for the clients supported at the facility, meeting service-level expectations for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control, while upholding the stringent quality and regulatory standards required for handling pharmaceutical and life sciences products.

Qualifications

• Bachelor’s degree required (Supply Chain/Logistics, Life Sciences, Engineering, or related field).
• Leverage Lean Six Sigma certification preferred.
• 10+ years of progressive leadership experience in highly regulated supply chain environment.
• 5+ years in a cGMP/GDP-regulated pharmaceutical or life sciences environment.
• Experience managing cold-chain operations, quality systems, regulatory agency and client audits.
• Experience managing P&L, labor cost optimization, CapEx projects and high-value inventory.

Skills

• Deep understanding of cGMP/GDP principles, FDA regulations, EU GDP, DSCSA, and pharmaceutical logistics.
• Strong leadership with the ability to influence, coach, and develop staff at all levels.
• High commitment to quality, compliance, and accuracy.
• Operational excellence mindset with experience in lean, 5S, and root cause problem-solving.
• Strong communication, decision-making, and risk management capabilities.
• Able to manage competing priorities in a fast-paced environment.
• Customer service orientation with the ability to translate client needs into compliant operational execution.
• Proficiency with WMS, ERP systems, and temperature-control technologies.

Critical Skills and Knowledge

• Deep understanding of cGMP/GDP principles, FDA regulations, EU GDP, DSCSA, and pharmaceutical logistics.
• Strong leadership with the ability to influence, coach, and develop staff at all levels.
• High commitment to quality, compliance, and accuracy.
• Operational excellence mindset with experience in lean, 5S, and root cause problem-solving.
• Strong communication, decision-making, and risk management capabilities.
• Able to manage competing priorities in a fast-paced environment.
• Customer service orientation with the ability to translate client needs into compliant operational execution.
• Proficiency with WMS, ERP systems, and temperature-control technologies.

Physical Demands and Work Environment

• Ability to walk warehouse floors, including cold-chain storage areas (2–8°C and below).
• Occasional lifting of up to 50 lbs.
• Ability to stand, walk, or sit for extended periods.
• Combination of warehouse, cold-chain storage, and office environments.
• Exposure to temperature-controlled areas and powered industrial equipment.