WARD CLERK - PEDIATRICS ICU

Location: John H. Stroger, Jr. Hospital • Department: Pediatrics ICU

Responsibilities

• Performs receptionist activities
• Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner
• Checks visitor’s passes
• Receives, places and transfers telephone calls using good telephone etiquette
• Records, communicates and delivers messages accurately and timely to the appropriate person
• Provides accurate information in a concise, informative manner respecting patient’s right to privacy
• Observes hospital and unit policy in assisting and directing patient, staff and visitors
• Notifies Admissions Office of all admissions and transfers upon arrival
• Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders
• Establishes good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care
• Works in cooperation with co-workers, nursing personnel, physicians and supervisory staff
• Pages and locates physicians and other hospital personnel upon request (e.g., Chaplain, Hospital Police, Interpreter, Social Workers)
• Answers telephone and provides general information; refers questions that cannot be answered to appropriate personnel
• Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfers
• Notifies Patient Information Desk regarding patients on the Visitor Restriction List and in emergency situations (e.g., Code Blue)