WARD CLERK - PEDIATRICS - PICU

About the role

The Ward Clerk provides clerical support to the health care team, patient, family and visitors of John H. Stroger, Jr. Hospital. Contributes to the operation which enhances the efficiency and communications of the unit. Promotes a positive customer-focused environment.

Responsibilities

• Performs receptionist activities
• Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner.
• Checks visitor’s passes.
• Receives, places and transfers telephone calls using good telephone etiquette.
• Records, communicates and delivers messages accurately and timely to the appropriate person.
• Provides accurate information in a concise, informative manner respecting patient’s right to privacy.
• Observes hospital and unit policy in assisting and directing patient, staff and visitors.
• Communicate with courtesy
• Notifies Admissions Office of all admissions and transfers upon arrival.
• Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders.
• Established good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care.
• Works in cooperation with co-workers, nursing personnel, physicians and supervisory staff.
• Pages and locates physicians and other hospital personnel upon request, which may include but not limited to Ancillary services: Chaplain, Hospital Police, Interpreter, Social Workers and others.
• Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel.
• Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer.
• Notifies Patient Information Desk regarding patients that are on the Visitor Restriction List and in emergency situations (i.e. Code Blue).
• Notifies Environmental Services to clean patients’ room after discharge or death, as needed.

Requirements

• High school diploma or GED equivalent is required (Must provide proof at time of interview).
• Minimum of one (1) year of clerical experience is required.
• Basic computer skills are required.

Qualifications

• Bilingual is preferred.
• Knowledge of medical terminology is preferred.
• Patient care experience is preferred.

Skills

Strong interpersonal skills
Prompt emergency response skills
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Demonstrate analytical and organizational, problem-solving, critical thinking and conflict management/resolution skills
Demonstrate attention to detail, accuracy and precision
Able to meet deadlines in a fast paced and stressful environment
Able to make appropriate and timely decisions
Able to adhere to department policies and standards utilizing best practices incorporating the use of electronic health record (EHR)
Able to follow Health Insurance Portability and Accountability Act (HIPAA) standards
Able to meet appropriate confidentiality standards for protected health information (PHI)

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Benefits

Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time