WARD CLERK - GENERAL SURGERY/CARDIAC/TELEMETRY UNIT 8E

About the role

The position is covered by the collective bargaining agreement between Cook County and SEIU-73. Cook County will consider internal applicants first before external applicants.

Responsibilities

• Performs receptionist activities, greets and directs patients, visitors, and hospital personnel.
• Checks visitor’s passes, receives, places, and transfers telephone calls, and communicates messages accurately and timely.
• Notifies Admissions Office of admissions and transfers, remains calm during emergencies, and establishes good rapport with staff and visitors.
• Maintains appropriate level of forms, materials, and supplies, and prepares patient charts for Medical Records.
• Communicates with courtesy, notifies appropriate personnel of arrivals, and schedules outpatient appointments.
• Completes and organizes information on admissions, transfers, and discharge forms, conducts walking rounds, and conducts follow-ups.
• Enters discharges, verifies census, and performs routine computer tasks.
• Demonstrates awareness of patient/family rights, ensures privacy and confidentiality, and treats patients and families with respect.

Requirements

• High school diploma or GED equivalent.
• One (1) year of clerical experience.
• Basic computer skills.

Qualifications

• Patient care experience preferred.
• Bilingual preferred.
• Knowledge of medical terminology preferred.
• Strong interpersonal skills, prompt emergency response skills, excellent verbal and written communication skills.
• Analytical and organizational skills, problem-solving, critical thinking, conflict management/resolution skills, attention to detail, accuracy and precision.
• Able to meet deadlines in a fast-paced and stressful environment, make appropriate and timely decisions, adhere to department policies and standards, and follow HIPAA standards.

Skills

• Interpersonal skills.
• Emergency response skills.
• Verbal and written communication skills.
• Attention to detail.
• Accuracy and precision.
• Problem-solving skills.
• Conflict management/resolution skills.

Benefits

Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
Public Service Loan Forgiveness Program (PSLF)