Operations Manager - General Cardiology Clinic

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. VUMC is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

The Manager Clinic Operations is a leadership role with comprehensive operational authority and responsibility for designated clinics. This position supports multiple high-volume cardiovascular clinics and diagnostic testing areas with approximately:

• 97,000 clinic visits annually
• 74,000 diagnostic studies annually
• 32 total staff members

Responsibilities include fiscal accountability, maintaining quality and regulatory standards, ensuring high levels of patient/family-centered care and service, patient and staff satisfaction, program development, team management, and integration with the clinical enterprise.

Responsibilities

• Collaborates to operationalize the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the PCC, Hospitals, and Vanderbilt Clinic.
• Prepares annual operating and capital budgets following established guidelines and using benchmark data.
• Develops and monitors the implementation of area-specific quality plans linked to organizational goals.
• Provides feedback, coaching, and mentoring to less experienced peers and other members of the healthcare team.
• Leads complex department activities with a focus on short to medium-term strategy implementation.

Technical Capabilities

• Leadership (Intermediate): Motivates and inspires others to perform at a high level, communicates positively, and demonstrates accountability.
• Compliance (Intermediate): Demonstrates knowledge of rules and regulations, interprets them in complex situations, and trains others.
• Operations Planning (Intermediate): Forecasts resource needs, sets priorities, defines dependencies, and handles multiple projects.
• People Management (Intermediate): Resolves conflicts, provides career development planning, and creates a positive work climate.
• Business Results (Novice): Develops measures for business results, focuses on quality, and responds to customer needs.
• Quality Management (Novice): Analyzes and improves work processes, establishes quality standards, and contributes creative solutions.

Core Accountabilities

• Organizational Impact: Directs activities to achieve operational plans with near-term effects on department results.
• Problem Solving/Complexity of Work: Identifies issues and gathers facts to resolve technical and operational problems.
• Breadth of Knowledge: Applies in-depth professional/technical knowledge and basic management skills.
• Team Interaction: Leads a complex department with a focus on implementation.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Invests in developing self and others to improve performance.
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders.
  • Communicates Effectively: Adapts communication style to different situations and audiences.
• Delivering Excellent Services:
  • Serves Others with Compassion: Understands and addresses current and future stakeholder needs.
  • Solves Complex Problems: Approaches problems from different angles to develop solutions.
  • Offers Meaningful Advice and Support: Provides ongoing coaching to increase employee effectiveness.
• Ensuring High Quality:
  • Performs Excellent Work: Engages in dialogue about quality and addresses issues promptly.
  • Ensures Continuous Improvement: Identifies underlying causes of problems and resolves them.
  • Fulfills Safety and Regulatory Requirements: Understands and ensures a safe working environment.
• Managing Resources Effectively:
  • Demonstrates Accountability: Focuses on critical issues and drives them to closure.
  • Stewards Organizational Resources: Manages resources effectively for the department.
  • Makes Data-Driven Decisions: Uses data to identify and elevate opportunities.
• Fostering Innovation:
  • Generates New Ideas: Identifies new opportunities to improve processes.
  • Applies Technology: Learns new technologies to address challenges.
  • Adapts to Change: Views challenges as opportunities for improvement.

Requirements

• Master's degree strongly preferred (MHA, MBA, MPH, Healthcare Administration, Health Services Management, or related field).
• Minimum 3+ years of healthcare leadership experience required; 5-7+ years preferred.
• Experience leading complex ambulatory healthcare operations, preferably within an academic medical center, large physician practice, cardiovascular service line, or multi-site specialty practice.

Benefits

This role offers a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.