Operations Manager

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts

Key Responsibilities

• Service Management
• Ensure high member service experience
• Proactively engage club member base
• Regularly greet and interact with members
• Respond to member emails and shift report requests
• Efficiently resolve member concerns and complaints
• Maintain club facilities for appearance and equipment
• Resolve or escalate issues affecting the member experience
• Support member retention by advocating for best experiences and processes
• Lead hiring, training, and development of team members
• Ensure successful attainment of department targets
• Ensure facility is well-equipped and safe
• Support GM in third-party janitorial service direction
• Drive revenue goals in Fuel Zone and Recovery Lounge
• Implement promotions and merchandising
• Implement and follow operational procedures
• Monitor and check compliance with systems procedures
• Make daily banking deposits
• Order and maintain supplies
• Supervise POS operations
• Engage and manage a high-performing member service team
• Hire qualified staff with GM approval
• Manage staff schedules within budgeted hours
• Conduct monthly meetings with direct reports
• Offer direction, motivation, and guidance to achieve goals
• Coach staff under GM's guidance and consult corporate office for additional direction
• Perform other duties as required

Work Schedule

This is a full-time, management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and allow interaction with staff and members throughout the day. Special events, promotions, and other demands may require some early mornings, late nights, and weekends.

About the Role

The Operations Manager (OM) ensures the club delivers the best guest and member experience. They communicate and uphold company standards, lead by example, and support member retention through operational excellence.

Qualifications

Not specified

Skills

Not specified

Pay

TBD

Schedule

TBD