Operations Manager - General Cardiology Clinic

About the role

This leadership role has comprehensive operational authority and responsibility for designated clinics, including fiscal accountability, maintaining quality and regulatory standards, patient/family-centered care and service, patient and staff satisfaction, program development, team management, and integration with the clinical enterprise. The position supports multiple high-volume cardiovascular clinics and diagnostic testing areas with approximately 97,000 clinic visits and 74,000 diagnostic studies annually, and a team of 32 staff members.

Responsibilities

• Collaborate to operationalize the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the PCC, Hospitals, and Vanderbilt Clinic.
• Prepare annual operating and capital budgets following established guidelines and using benchmark data.
• Develop and monitor the implementation of area-specific quality plans linked to organizational goals.
• Provide feedback, coaching, and mentoring to less experienced peers and other members of the healthcare team, collaborating closely with nursing.
• Ensure integration with the clinical enterprise while maintaining a high level of patient/family-centered care and service.

Qualifications

• Master’s degree strongly preferred (MHA, MBA, MPH, Healthcare Administration, Health Services Management, or related field).
• Minimum of 3+ years of healthcare leadership experience required; 5–7+ years preferred.
• Additional preferred experience: leading complex ambulatory healthcare operations, preferably within an academic medical center, large physician practice, cardiovascular service line, or multi-site specialty practice.

Technical Capabilities

• Leadership (Intermediate): Motivates and inspires others; communicates constructively; demonstrates accountability; accomplishes results through influence and coaching.
• Compliance (Intermediate): Applies and interprets rules and regulations in complex situations; trains others in compliance requirements.
• Operations Planning (Intermediate): Forecasts resource needs; sets priorities; manages multiple projects; anticipates obstacles; develops creative solutions.
• People Management (Intermediate): Resolves conflicts; provides feedback and career development; creates a positive work climate; empowers others.
• Business Results (Novice): Develops measures for business goals; focuses on quality under pressure; responds to customer needs; anticipates environmental changes.
• Quality Management (Novice): Continuously evaluates and improves work processes; establishes and monitors quality standards; contributes creative solutions.

Core Accountabilities

• Organizational Impact: Directs activities to achieve operational plans with near-term effects on departmental results.
• Problem Solving/Complexity of Work: Identifies issues and gathers facts to resolve technical and operational problems.
• Breadth of Knowledge: Applies in-depth professional/technical knowledge and basic management skills to lead the team.
• Team Interaction: Leads a complex department focused on implementation, executing short- to medium-term strategies.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Invests in improving performance and gaining new knowledge.
  • Builds and Maintains Relationships: Expands and strengthens relationships with key stakeholders.
  • Communicates Effectively: Adapts communication style to suit different situations and audiences.
• Delivering Excellent Services:
  • Serves Others with Compassion: Understands and addresses current and future stakeholder needs.
  • Solves Complex Problems: Approaches problems from multiple angles to identify opportunities and solutions.
  • Offers Meaningful Advice and Support: Provides ongoing constructive support and coaching.
• Ensuring High Quality:
  • Performs Excellent Work: Engages in dialogue about quality and addresses issues promptly.
  • Ensures Continuous Improvement: Identifies root causes and resolves underlying problems.
  • Fulfills Safety and Regulatory Requirements: Maintains a safe environment and performs routine safety checks.
• Managing Resources Effectively:
  • Demonstrates Accountability: Drives critical issues to closure.
  • Stewards Organizational Resources: Manages resources effectively based on departmental needs.
  • Makes Data-Driven Decisions: Uses data to identify and elevate opportunities.
• Fostering Innovation:
  • Generates New Ideas: Identifies opportunities to improve processes beyond conventional approaches.
  • Applies Technology: Learns and applies new technologies to address challenges.
  • Adapts to Change: Views problems as opportunities for improvement and embraces change.