WAITER/WAITRESS

About the role

Takes food and beverage orders and efficiently delivers items to dining room guests.

Responsibilities

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards.
• Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients.
• Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences.
• Demonstrates knowledge of specialized diets and allergens as needed.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communication skills and demonstrates ability to get along well with others.
• Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follows proper cash-handling procedures.
• Promotes a clean, safe, and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages) and high-interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or remote roles, see paid time off benefits information.