VTC Technologist

Responsibilities

• Operate and facilitate video teleconference systems supporting mission operations
• Provide real-time technical support for secure communications sessions, including crypto keying functions where applicable
• Train users on VTC equipment and usage best practices
• Troubleshoot connectivity, hardware, software, and user access issues
• Cook up with IT and network teams to ensure system availability and reliability
• Support Microsoft Windows-based environments and enterprise collaboration tools
• Support secure communications operations in accordance with applicable DoD, Army, TRADOC, CASCOM, and local installation requirements

Requirements

• An active, in-scope Secret Security Clearance is required for this position
• Bachelor’s degree in Computer Science or related field; or minimum three (3) years of additional related experience supporting Microsoft Office products
• 2+ years experience supporting VTC systems and conferencing technologies
• Experience supporting Microsoft Windows environments, client systems, and enterprise collaboration tools
• Knowledge of PC architecture, hardware and software configurations, and IT support concepts
• Strong troubleshooting and end-user support skills
• Experience with Windows Server, Microsoft Exchange, SharePoint, SQL Server, and related enterprise tools
• Familiarity with secure communications environments, crypto keying functions, and DoD operational settings
• Excellent communication and interpersonal skills with customer-facing support experience

Qualifications

Proximity to and ability to work onsite full time in Fort Lee, Virginia

Benefits

We offer a comprehensive benefits package including health insurance, Employee Stock Ownership Plan (ESOP), 401(k) retirement plan, paid time off, and additional supplemental benefits, such as professional development support.