VTC Technician, Facilitator, and Operator

Support ongoing communications requirements at SOUTHCOM. This position is located in Doral, FL and is onsite.

Responsibilities

• Provides installation, technical expertise, and training for all telecommunications equipment and components.
• Installs, configures, terminates, and tests all telecommunications equipment, cables, connectors, and interfaces.
• Performs intricate alignment and calibration procedures to ensure telecommunication systems operate efficiently.
• Maintains telecommunication equipment and component inventory, asset management, media production equipment and facilities, as well as fixed installations at various company and/or client sites.
• Resolves system operational problems by troubleshooting and performing fault isolation.
• May supervise telecommunications technicians and outside contractors providing technical support and media production services.
• Facilitates and operates VTC/IPTV/AV conferences, including starting and powering off equipment, conducting audio-visual checks, and serving as the primary operator for VTC conferences and collaborative meetings.
• Coordinates and implements recording and teleconferencing into sessions as required.
• Serves as initial responder to customer requests regarding VTC/IPTV/AV problems or issues.
• Creates daily “Calendaring” schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources.
• Proficient with Microsoft products including MS Teams, MS Outlook, MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Builds facilitator schedules based on customer requests and coordinates facilitator and maintenance scheduling.
• Provides installation and technical support for Audio and Video Teleconference (ATC) systems.
• Installs, pulls, terminates, and tests all ATC equipment, cables, connectors, and interfaces.
• Installs projection screens, plasma TVs, and different types of speakers.
• Reads blueprints and wires ATC racks.
• Provides technical support to users experiencing operational or maintenance issues with systems.
• Sets up and maintains equipment for audio and video conferencing and teleconferencing meeting needs.
• Supports engineers of site VTC and Conference Room systems, including scheduling VTC with external sites and configuring rooms for scheduled conferences.
• Performs video capturing and transfers video to a media streaming server.
• Troubleshoots equipment and network configurations.
• Provides weekly tracking and reporting on all projects, bridge activity, outages, number of VTCs, and other pertinent information.

Requirements

• High School diploma with 3–6 years of experience (or commensurate experience). Experience may be substituted for a bachelor's degree.
• Active SECRET clearance required.

Pay

USD $75,000.00 – USD $94,000.00 per year.