AV/VTC Technician

Agil3 Technology Solutions (A3T) is seeking an experienced Audio Visual/Video Teleconferencing (AV/VTC) Technician to provide installation, operation, maintenance, monitoring, troubleshooting, and user support for AV and VTC systems supporting the U.S. Government. The AV/VTC Technician will support conference rooms, classrooms, meeting spaces, auditoriums, and other facilities requiring reliable audiovisual and collaborative communications capabilities. The technician will perform system functionality and operational checks, respond to AV/VTC service requests, troubleshoot equipment and connectivity problems, support scheduled events, and assist users with the proper operation of AV/VTC equipment. Key Responsibilities Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systemsPerform scheduled functionality and operational checks to ensure AV/VTC equipment is mission readyProvide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activitiesSet up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionalityTroubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC servicesDiagnose and resolve routine and complex AV/VTC technical problems and escalate network-, systems-, or cybersecurity-related problems to the appropriate engineering teamSupport conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devicesAssist users with establishing and operating video teleconferences and audiovisual presentationsProvide users with instructions and technical assistance for proper operation of AV/VTC systemsSupport scheduling and coordination of VTC sessions and other events requiring AV technical supportRespond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolutionCoordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructureInstall, move, connect, disconnect, and configure AV/VTC equipment as requiredSupport testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipmentPerform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipmentAssist with equipment replacement, modernization, technology refresh, and lifecycle-management activitiesMaintain accurate AV/VTC equipment and configuration informationAssist with inventory and accountability of AV/VTC equipment and associated componentsMaintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment recordsCoordinate vendor or manufacturer technical support when equipment problems require external assistanceProvide technical support for complex audiovisual requirements and high-visibility events Minimum Experience: Must have 3–5+ years of professional AV/VTC, audiovisual, unified communications, or related technical support experienceMust have an active DoD Secret security clearanceMust meet applicable DoD 8140/DCWF requirements for Work Role 441 at the Advanced proficiency levelDemonstrated experience installing, configuring, operating, maintaining, and troubleshooting AV/VTC equipmentExperience supporting conference rooms, classrooms, meeting spaces, auditoriums, or similar enterprise audiovisual environmentsExperience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripheral equipmentExperience supporting video conferencing and collaboration technologiesExperience providing real-time technical support during meetings, conferences, presentations, or high-visibility eventsExperience performing preventive maintenance and operational checks on AV/VTC systemsExperience installing, relocating, connecting, and testing AV/VTC equipmentAbility to diagnose AV problems and determine when an issue originates with AV equipment, network connectivity, computing infrastructure, or another supporting technologyExperience using an IT service-management or trouble-ticketing systemAbility to maintain accurate equipment, maintenance, incident, and configuration documentationStrong customer-service and interpersonal skillsStrong verbal and written communication skillsAbility to work independently while coordinating with geographically dispersed teamsAbility to provide occasional after-hours or weekend support based on mission requirements Preferred Qualifications: Associate's or bachelor's degree in Information Technology, Electronics, Telecommunications, Audiovisual Technology, or related disciplineCompTIA A+, Network+, or Security+ certificationExperience with Crestron, Extron, AMX, Biamp, QSC, or comparable professional AV technologiesExperience supporting AV/VTC systems in DoD, Federal Government, or military environmentsExperience with enterprise VTC and collaboration platformsExperience with Cisco/Webex video conferencing technologiesExperience with Microsoft Teams Rooms or similar collaboration-room technologiesExperience troubleshooting audiovisual control systemsExperience with digital signal processors (DSPs), amplifiers, microphones, cameras, projectors, commercial displays, and audio systemsExperience with HDMI, DisplayPort, USB, network-based AV, and other common AV interfacesFamiliarity with AV-over-IP technologiesFamiliarity with TCP/IP networking and the network requirements associated with VTC systemsExperience with ServiceNow or comparable ITSM/ticketing platformsAVIXA Certified Technology Specialist (CTS) certification or comparable professional AV certificationPrevious USMC, Navy, DISA, or other DoD enterprise networking experience Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term & Long-Term Disability401k Retirement Savings Plan with Company MatchPaid HolidaysPaid Time Off (PTO)Tuition and Professional Development AssistanceParking/Travel Reimbursement (metropolitan areas) Powered by JazzHR uC9PH4YfuT