VTC/AV - Technical Operations Coordinator - JDC

Responsibilities

• Oversee the setup, configuration, and maintenance of AV and IT systems in Intelligence Community (IC) conference rooms with specific usage of PowerPoint and Alleo software.
• Analyze, diagnose and resolve hardware, software, and networking issues affecting secure conferencing environments.
• Ensure video teleconferencing (VTC) systems comply with security protocols and operational requirements.
• Provide technical support and training to personnel on AV systems, video conferencing tools, and presentation equipment with specific usage and oversight of Alleo software.
• Apply systems engineering principles to support the full lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Conduct inspections and upgrades on AV and IT infrastructure to maintain optimal performance and compliance with security protocols.
• Support software systems engineering activities for collaboration and conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Recommend enhancements to streamline technical operations and improve user experience.
• Maintain detailed logs of conference room configurations, troubleshooting procedures, and operational reports.
• Work collaboratively with IT and facilities teams to address technical needs, escalate issues, and implement system upgrades.
• Coordinate with cybersecurity and IT teams to support secure enterprise AV/VTC environments through patch and change management, approved configuration maintenance, and compliance with classified system security and accreditation requirements.

Requirements

• Active Top Secret/SCI clearance with Counterintelligence (CI) Polygraph.
• US Citizenship required.
• Bachelor's degree and 6 years of experience OR Master's degree and 4 years of experience OR Associate's degree and 8 years of experience OR HS Diploma/GED and 10 years of experience.
• Hands-on experience with video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex), AV systems, and networking fundamentals.
• Knowledge of VTC systems, AV integration, secure networking principles, and troubleshooting methodologies with specific usage of PowerPoint and Alleo software.
• Systems engineering experience supporting the full lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Software systems engineering experience with collaboration or conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Experience supporting classified or otherwise secure enterprise environments with system security engineering, patch/change management, and coordination of cybersecurity or RMF/ATO-related compliance activities.
• Travel up to 10% within US.
• Ability to lift up to 30 lbs, walk, bend, drive.

Skills

• Certifications in IT or AV-related fields (e.g., CTS, ITIL, CompTIA Security+) to be DoD 8570/8140 compliant at a minimum IAT II.
• Degree in Information Technology, Computer Science, Communications, or related field preferred.
• Experience in supporting classified environments within government agencies or DoD facilities.
• Familiarity with IC operational standards and security requirements.
• Knowledge of automated conference room scheduling and monitoring solutions.
• Experience with Alleo’s interactive content collaboration platform.
• Strong ability to assist and train users on conferencing technology.
• Analytical mindset with a proactive approach to troubleshooting technical issues.
• Systems Administration experience.
• Information security experience with working knowledge of ICD 503.
• Experience with Tier I/Tier II system troubleshooting (A/V, system administration).

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.