Technical Operations Coordinator

Key Responsibilities

• Review incoming customer CAD files (SolidWorks, STEP, DWG, PDF, and related formats) using eDrawings and other viewing tools.
• Determine the appropriate disposition of incoming engineering files, including:
  • Inclusion in production job packets
  • Quality inspection requirements
  • Engineering reference documentation
  • Archival or historical reference
• Research prior customer orders to identify existing designs, revisions, and historical documentation.
• Package customer files, supporting documentation, and research findings for the engineering team, allowing projects to move forward efficiently and consistently.
• Perform audits of bills of material (BOMs) to identify inconsistencies, allocation issues, hardware discrepancies, and data quality concerns.
• Analyze large data sets to identify patterns, outliers, and opportunities for correction.
• Create and manage adjustment packages to resolve identified issues.
• Support ongoing data accuracy initiatives within the company's ERP/MRP system.
• Own and administer the company's CAPA log and Production Issue Ticket system.
• Assign issues to the appropriate personnel and establish target completion dates.
• Maintain progress, follow up on open actions, and ensure accurate records.
• Verify completion of assigned actions and ensure issues are formally closed.
• Escalate overdue items when necessary to maintain momentum and accountability.
• Generate reports and metrics related to quality and corrective action performance.
• Support the development and maintenance of engineering and production documentation.
• Aid in document control activities, including revision tracking and record organization.
• Help improve processes related to engineering data flow, quality documentation, and operational consistency.
• Support special projects involving data cleanup, process improvement, and system implementation.

Qualifications

• Strong organizational skills and exceptional attention to detail.
• Comfortable working with large amounts of data and technical information.
• Proficiency with spreadsheets, including sorting, filtering, lookups, formulas, and data analysis.
• Ability to manage multiple priorities and follow through on open tasks.
• Strong written and verbal communication skills.
• Comfortable holding others accountable to deadlines through professional and persistent follow-up.
• Experience working within an ERP, MRP, or manufacturing software system.
• Ability to read and interpret technical drawings, blueprints, or CAD files.
• Manufacturing, engineering, quality, or technical administrative experience.
• Exposure to bill-of-material management, document control, quality systems, or corrective action processes.