VST - Volunteer Support Technician (IL, Springfield)

About the role

Interactive Government Holdings, Inc. (IGH) seeks a qualified individual to serve as a Volunteer Support Technician (VST) for the Employer Support of the Guard and Reserve (ESGR) – State Committed Support program.

Responsibilities

• Work in close coordination and cooperation with State Chairs, and resident Guard/ Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training.
• Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.
• Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.
• Maintain all member data in ESGR systems of record (ESGR portal and EventPLUS).
• Maintain accurate data in EventPLUS and the MMS.
• Perform continuous monitoring to ensure information is accurate and available.
• Create events for all volunteer activities and complete the After-Action Report (AAR) in EventPLUS.
• Download the online training report from EventPLUS and enter training completed by committee volunteers into their record in MMS.
• Enter volunteer hours for the previous month into MMS.
• Manage registration for all Employer outreach events in EventPLUS.
• Provide data from ESGR systems to State Chair on volunteer’s contributions and outstanding employers of RC members as requested by the State Chair.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Work with Government to coordinate and ensure all equipment purchased with ESGR funds are reported on the respective property books and properly hand-receipted for accountability.
• Provide information to volunteers regarding the Joint Ethics Regulation, as they apply to volunteers representing DoD; specifically, the use of appropriated funds, gifts, travel, and relationships with non-DoD organizations (public sector, private sector, and non-profit organizations).
• Coordinate and provide logistics support for all training events, conferences, and break-out sessions to include room set-up for professional seating and note taking, table space for each attendee; space for complete marketing fulfillment display; complete audio-visual package; and verifying the availability of internet services as needed.
• Provide the National Guard United States Property & Fiscal Office (USP&FO) information, such as dates, number of people, and preferred locations, needed to coordinate government purchase card actions and contracts on behalf of ESGR.
• Provide basic Information Technology assistance to volunteers, such as resetting passwords and log-in assistance for the ESGR Portal.
• Provide administrative support to each state/territory chair and the HQ ESGR support staff in the planning and execution of SC activities in accordance with the guidance contained in ESGRI.
• Keep the State Chair informed of all communications between the SC and HQ ESGR.
• Facilitate communications and activities between HQ ESGR SC leadership and committee volunteers by distributing emails, flyers, and volunteer training information to volunteers.
• Aid committee leadership with access to ESGR award nominations, formatting of award recommendations, and deadlines for submission.
• Coordinate committee volunteer participation in Military outreach briefings.
• Conduct quarterly validations of the accuracy of committee contact information and leadership information posted on the esgr.mil state page.
• Ensure volunteers have all information required to effectively plan and execute the SC Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs and Ombudsman missions.
• Ensure volunteers are aware of the ESGR online resource library in MMS and content contained therein.
• Act as a non-accountable official (NDEA) in DTS.
• Review travel vouchers prior to submission to ensure proper voucher completion.
• Maintain a tracking system of volunteer travel reimbursements; follow-up when a voucher is returned; and verify payment issuance.
• Ensure that volunteers have a valid volunteer agreement, Department of Defense Form 2793, prior to preforming volunteer service and that the completed form is saved in the volunteers’ MMS record.
• Document and submit volunteer hours for the previous month into MMS no later than the 6th of each month.
• Other duties as assigned.

Required Skills / Knowledge

• Familiarity with the National Guard and Reserve Component Organizations.
• Familiarity with the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994, related DoD Directives and Instructions, respective RC policies and Instructions, or policies related to the same.
• High level of proficiency in Microsoft 365 programs, to include advanced capabilities in Microsoft office, Excel, PowerPoint and Teams.
• Proficient using the government travel systems Defense Travel System (DTS), EventPLUS, MMS, ESGR.mil and Freedom Award Nomination applications.
• Proficient in accurately placing orders with the Marketing Fulfillment vendor.
• Strong organizational and interpersonal skills and work collaboratively with all assigned SC leadership to successfully reach/accomplish the ESGR Mission and End-State.

Required Education / Experience

• Associates Degree *A minimum of three (3) years of working experience with at least two (2) years of program management support, customer service support, or volunteer support.
• Associated Degree can be substituted for High School Diploma and five (5) years of working experience in a related field.

Other Requirements

• Be a US Citizen.
• Possess a Valid State Driver’s License.
• Ability to pass a Tier 3 (T3) Defense Counterintelligence and Security Agency (DCSA) Background Investigation.
• Comply with a regular five (5) day work week schedule, with occasional flexibility to work occasional evening and weekend events.
• Some travel required.

About the Organization

This position is currently accepting applications. Apply Now.