VP, Success Management - Portfolio Leader

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like accommodations, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key sections: - About Salesforce (intro) maybe not needed? The instruction: use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content accordingly. We have "About The Role" section: includes description of role, team, etc. That's about the role. Then "Key Responsibilities" with subpoints: Customer Outcomes & Portfolio Leadership, Team Leadership & Talent Development, Executive Engagement & Stakeholder Management, Cross-Functional Collaboration & Strategy, Operational Excellence. Those are responsibilities. Then "Required Qualifications": list of bullet points. Then "Preferred Qualifications And Skills": list. Then "Leadership Attributes": maybe could be part of Skills or Qualifications? Might be separate but we can include under Skills or Qualifications. The instruction: only include sections when posting has real specific content. Leadership Attributes is specific content; could be placed under Skills or maybe a separate section like "Leadership Attributes" but not in allowed headings. Allowed headings are limited to those list. So we need to map content to those headings. Could put Leadership Attributes under Skills or Qualifications. Probably under Skills. Benefits: The posting mentions benefits later: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." Also earlier: "Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best." So we have benefits content. Pay: The posting includes salary range: "The typical base salary range for this position is $221,900 - $390,300 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $266,800 - $426,900 per year." So we have pay info. Schedule: Not mentioned explicitly. No mention of work schedule (full-time, remote, etc). So we should not include Schedule section. Also there is mention of travel: "Ability and willingness to travel up to 50% regionally". That could be part of Responsibilities or Requirements. Could be under Requirements (maybe under Required Qualifications). We'll keep it in Required Qualifications as a bullet. We must not include boilerplate like accommodations, EEO, privacy statement, etc. Also remove duplicated lines. We need to preserve all substantive information. So we need to include all the content from About The Role, Responsibilities, Required Qualifications, Preferred Qualifications And Skills, Leadership Attributes, Benefits, Pay. We need to format as HTML: use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide what goes into each section. Section headings: - About the role: content from "About The Role" paragraph(s). Could include the introductory paragraph about Salesforce? Actually "About Salesforce" is generic company description; maybe we can include under About the role? But the instruction says use heading for section headings like About the role, Responsibilities, etc. So we can put the role description under About the role. - Responsibilities: combine the Key Responsibilities bullet points (the five categories) each with subpoints. We'll need to create

  • for each main responsibility, and maybe nested
    for subpoints? The instruction: use
    • for any list of duties/requirements/benefits. It doesn't forbid nested lists. We'll do top-level
      with each responsibility as
      • , and inside each
      • we can have
        for subpoints. - Requirements: maybe combine Required Qualifications and also travel requirement? We'll put Required Qualifications under Requirements heading. - Qualifications: maybe Preferred Qualifications And Skills under Qualifications? But we already used Qualifications for required? Actually we have both Required Qualifications and Preferred Qualifications And Skills. The headings list includes Qualifications (maybe for required) and Skills (maybe for preferred). But we can decide: Use Requirements for required qualifications, Qualifications for preferred qualifications, Skills for leadership attributes? Or we could combine. Better: Use: - About the role: role description. - Responsibilities: key responsibilities. - Requirements: required qualifications. - Qualifications: preferred qualifications and skills. - Skills: leadership attributes (maybe). Or we could put leadership attributes under Skills. - Benefits: benefits description. - Pay: salary range. We must not create empty sections. Let's extract content. About the role: The paragraph after "About The Role": "Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We are seeking a dynamic and experienced Vice President, Customer Success to join our Account Success organization. This executive leader will have responsibility for leading, coaching, and scaling a high-performing team of Customer Success Managers (CSMs) within our premium Life Sciences portfolio. Your team will engage strategically with a premier book of enterprise pharmaceutical, biotech, and medical device accounts — guiding customers through our Signature Success framework to accelerate digital and AI-powered transformation, maximize ROI, and achieve long-term business value." We should keep that. Responsibilities: list each main heading with its bullet points. Let's extract: Customer Outcomes & Portfolio Leadership: - Own the health, retention, adoption, and growth of a defined portfolio of enterprise Life Sciences accounts — including high-visibility Pharma and MedTech partners - Serve as an executive sponsor and escalation point to ensure critical customer issues and roadblocks are resolved with operational rigor and quick turnaround - Drive measurable customer outcomes across adoption, expansion, retention, and overall portfolio health — leveraging Agentforce, AI, and data-driven insights - Ensure your team engages systematically within the Signature Success framework, driving maximum business value, smooth renewals, and high adoption of agentic AI capabilities - Establish and scale customer health frameworks and metrics; own core business metrics including NNAOV, Attrition, CCR (Customer Consumed Revenue), and product adoption - Listen closely to the specialized needs of Life Sciences organizations to create passionate brand promoters through exceptional user experiences and impactful Customer Highlights Team Leadership & Talent Development: - Build, sustain, and inspire a world-class team of enterprise Customer Success Managers who embody Salesforce values and focus intensely on customer health - Hire, coach, and retain top talent; actively manage performance and career growth, empowering team members to do the best work of their careers - Foster a vibrant, inclusive culture that inspires people to excel — actively modeling innovative AI workflows to relieve administrative burden and prioritize strategic deep work - Build a culture of accountability, inclusion, and continuous growth - Identify and develop future leaders within the organization Executive Engagement & Stakeholder Management: - Build and nurture deep, trusted C-suite relationships across top Pharma and MedTech accounts to solidify long-term strategic partnerships - Act as a trusted advisor to customer executives, connecting Salesforce's innovation and Agentforce roadmap to customer business priorities and complex interdependencies - Represent Salesforce as a thought leader and external ambassador in Life Sciences industry forums and executive engagements Cross-Functional Collaboration & Strategy: - Partner closely with Sales leadership (SVPs, EVPs, & Presidents) to align territory planning, execute joint growth strategies, and coordinate cross-functionally with Product, Alliances, and Customer Support - Translate customer insights and market trends into product innovation and go-to-market strategy - Drive alignment across regions and business units, advocating for customer priorities in product roadmaps and executive decision-making - Partner with global SIs, ISVs, and strategic partners to amplify customer outcomes Operational Excellence: - Manage and achieve rigorous core business metrics: NNAOV, Attrition, product adoption, NPS/CSAT, and CSM productivity - Implement scalable, repeatable methodologies and programs that allow the organization to do more with less over time, maintaining absolute metrics accountability - Champion a customer-first operating model; leverage data, AI, and operational rigor to drive consistent and scalable customer success delivery Required Qualifications (list): - 15+ years of professional experience running teams of senior consultants or leading a Services/Customer Success function in an enterprise product company delivering software-based solutions - 7+ years of dedicated Customer Success leadership experience, with demonstrated success managing, coaching, and developing high-performing, matrixed enterprise teams - 10+ years of enterprise software experience, with a detailed understanding of best practices for complex enterprise CRM, data, and IT deployments - Proven track record of driving customer retention, adoption, and expansion across a large enterprise portfolio - Experience engaging and influencing C-suite stakeholders across complex, global enterprise accounts; high executive presence and emotional intelligence - Strong business and financial acumen; ability to translate customer business challenges into actionable success plans - A strong passion for technology and digital transformation, specifically leveraging AI and data-driven insights to solve complex corporate challenges - Demonstrated success operating in complex, matrixed organizations - Exceptional communication, influencing, and cross-functional leadership skills - Ability and willingness to travel up to 50% regionally for close alignment with customers and field leadership - Bachelor's degree or equivalent relevant experience Preferred Qualifications And Skills: - Deep Life Sciences domain expertise strongly preferred — Pharma, Biotech, MedTech, R&D, or commercial operations; understanding of the regulated industry ecosystem is a strong differentiator - Prior Salesforce product knowledge or experience leading CSM teams at a SaaS company - Familiarity with Salesforce Customer Success methodologies (Signature Success, Accelerator, etc.) - Experience building and scaling new teams or functions - Experience leveraging AI tools and agentic workflows to drive team productivity and customer outcomes Leadership Attributes (list): - Thinks big — sets ambitious goals and inspires the team to reach them - Uses data to drive decisions — comfortable with metrics, dashboards, and operational rigor - Coaches and develops talent — genuinely invested in the growth of their team - Leads with culture at the center — embodies Salesforce values of Trust, Customer Success, Innovation, Equality, and Sustainability - Builds trust at every level — with customers, peers, and direct reports alike Benefits: - "Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best." (maybe keep as prose) - Then list: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." Pay: - Salary range paragraphs. We need to ensure we don't include boilerplate like accommodations, EEO, etc. Now produce HTML. We'll wrap each section in

        heading then content. For lists, use

        • . For prose, use

          . We need to avoid duplicate lines. Let's craft. About the role: we can put the paragraph(s) as

          . Responsibilities: we will have

          Responsibilities