VP, Success Management - Portfolio Leader

About the role

This role will shape brand and customer engagement initiatives that strengthen market presence and business impact. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a technology-driven environment.

Location: San Francisco, CA – US based candidates only, no visa sponsorship available.

Responsibilities

• Own health, retention, adoption, and growth of enterprise Life Sciences accounts
• Serve as executive sponsor to resolve customer issues operationally and efficiently
• Drive measurable success through adoption and expansion leveraging AI and data
• Ensure systematic engagement within the Signature Success framework for renewals
• Establish customer health metrics and own core business metrics analysis
• Listen to Life Sciences needs to create passionate brand promoters
• Build and inspire a high-performing team focused on customer health

Qualifications

• 15+ years of experience managing teams in customer success or enterprise services
• 7+ years in a leadership customer success role with high-performing teams
• 10+ years in enterprise software with deep CRM and data deployment understanding
• Demonstrated success in customer retention and portfolio expansion
• Strong engagement with C-suite stakeholders in global enterprise accounts
• Excellent business acumen translating challenges into actionable plans
• Passion for technology, focusing on AI-driven insights for corporate solutions
• Strong communication and cross-functional leadership skills

Benefits

• Limitless potential for personal and professional growth
• AI agents accelerate impact and productivity
• Support for work-life balance
• Focus on customer success and innovative solutions
• Commitment to core values of Trust, Innovation, and Sustainability
• Resources for continuous learning and career development

Pay

$266,800 – $426,900 annually